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Warehouse Supervisor (Stock Controller)

Date: 30-Aug-2022

Location: QA

Company: Majid Al Futtaim

Majid Al Futtaim Lifestyle invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

The Stockroom Supervisor will be responsible for effectively managing, back of house team, stock and all products within the store, to ensure compliance with all Company and UAE Health & Safety and Security regulations. To ensure that the stock room is organized, and that stock is recorded correctly and available as per business requirements.

Responsibilities will include, but will not be limited to the following:




  • Support store replenishment by preparing stock order from warehouse and maintaining accurate stock level records.
  • Complete daily floor walks in the store to understand each department’s stock requirements.
  • Immediately report products with manufacturing defect to the buying, planning and operations teams.
  • Liaise with buying regarding returns from customers due to quality issues and follow up with inventory control team to adjust stock against approved credit note.
  • Follow up with local vendors regarding replacement and repair for customers.
  • Responsible for ordering packing materials including bubble wrap, shrink wrap etc.
  • Ensure the stock room is set and maintained to Company and brand standards at all times, including but not limited to cleanliness, tidiness and replenishment of stock and packing materials.
  • Ensure compliance to all company, brand processes and policies relating to stock records and movement.
  • Ensure audits are completed as per Company requirement, and that discrepancies are reported and resolved in a timely manner.
  • Manage stocktake operation as per the company processes and policies.
  • Maintain HSE practices in the working environment at all times to minimize the opportunity of damaged stock, and to reduce the risk of injury to self and colleagues.
  • Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.




  • Lead and develop a team of Stockroom Assistants to ensure compliance to Company and brand requirements.
  • Train, coach and develop new staff on stockroom standards as per company and brand processes and policies.
  • Conduct mid review with new staff and liaise with the store manager to manage performance.
  • Prepare the team for annual appraisal as per the company guidelines.
  • Maintain a positive working culture amongst colleagues and management.
  • Support internal teams as and when required with stock reservations, transfer requests and inventory queries ensuring optimum customer focus.
  • Liaise with management and VM team to assist in movement and construction of furniture items for display, and schedule required team support during seasonal set up.