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Associate Manager - Mall Management

Date: 11-Jun-2019

Location: Sur, OM

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

The position is mainly responsible for overseeing the assigned mall P&L and day to day management and operations in terms of Mall Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that it is kept up to the highest standards to meet / exceed all tenant / customers’ requirements in line with the overall business objectives.

Role Details – Key Responsibilities and Accountabilities:


  1. Prepare for approval the annual business plan for the assigned mall and once approved deliver the agreed targets, monitoring performance monthly and developing where relevant the appropriate action plans to correct variances.
  2. Plan, and monitor CAPEX/Operating budget for the assigned mall and ensure that the utilization of the same is within the agreed budget.
  3. Organize the day to day management of the mall to achieve the highest levels of Mall Management in the assigned operating asset.
  4. Oversee and support all marketing and promotional program designed to support tenants and attract customers in the assigned operating asset in accordance with the overall mall strategy in close coordination with the mall marketing team.
  5. Organize, prepare and monitor any necessary contract work.
  6. Establish strong relationships and maintain excellent communications with all tenants, be aware of the terms of their leases and encourage their compliance. This includes liaising closely with the Leasing team and provides inputs on tenant mix, tenant’s performance and recommendations on renewal / replacement.
  7. Complete and submit comprehensive Monthly Mall report as per the set business requirements. Provide summary daily/ weekly basis to the Senior Mall Management.
  8. Ensure that all rentals are collected on a timely basis including other receivables such as utilities in the assigned operating asset and prepare monthly reports as required for the Management’s review.
  9. Manage the storage rentals and revenue as applicable in the assigned mall.
  10. Obtain monthly sales reports from tenants in the assigned operating asset and prepare monthly summary.
  11. Oversee Speciality Leasing location / deals / designs in close coordination with the Speciality Leasing teams.
  12. Provide timely support to Retail Design Management team (RDD) to ensure smooth shop opening in the assigned mall.
  13. Ensure full compliance with Shopping Mall Business Unit (SMBU) policy procedure, system and guidelines  (e.g. Health and safety, fire, crises management, Tenant portal, IRO, POS link etc) Promote and undertake sustainability initiatives incoordination with the relevant department.
  14. Bring new ideas and initiatives to maximize the Mall Revenue and Profit
  15. Develop strong working relations with relevant authorities (Local Emergency services including Police, Civil Defence and Fire & Para Medic Services) to facilitate compliance of legal and regulatory obligations.
  16. Ensure compliance with the Majid Al Futtaim Properties Shopping Mall Business Unit’s Code of Conduct, Departmental policies and Human Capital Policies and Procedures at all times.
  17. Be the advocate and ambassador of aligning and cascading the Majid Al Futtaim Properties (MAFP) values across Shopping Mall Business Unit’s and ensure that relevant team adhered to and exhibit the same all the time.
  18. Build the capability of staff reporting into by providing on time regular feedback including annual review on performance and identify areas of improvement / reinforcement for further development.
  19. Manage, guide and mentor the assigned Shopping Centre Management team in the portfolio reporting into and take full responsibility in identifying potential talent and timely supporting professional development.
  20. Lead by example – thrive to create an honest and open work environment where individuals collaborate /support each other as a team and are passionate to achieve a common business objective.


Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.





Minimum experience

Minimum 5 - 9 years of progressive experience in managing all aspects of Shopping Centre Management function in a highly dynamic and customer driven organization, preferably Retail / Shopping Malls in GCC or abroad.



Minimum Qualifications/education

  • Bachelor’s degree in Business Administration, Marketing or equivalent field. Certification in Shopping Centre Management (ICSC) is highly desirable.