Supply Chain General Manager

Date: 20 Nov 2023

Location: EG

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.




GM Supply Chain


Role Holder (if currently filled):

Role archetype


Business Leader



Supply Chain


Reporting to


Country Manager

Assigned Head Office

Managing/Leading (if applicable):

Date of last revision

Head of Department

August 2018


Role Purpose:


The GM Supply Chain is responsible for developing and implementing supply chain processes and procedures for MAF Retail which includes planning and organizing the movement of goods and materials from suppliers and manufacturers through to customers. The role holder is also responsible for enhancing the effectiveness of the overall supply chain by working closely with internal/external stakeholders to ensure that logistics, replenishment and distribution related activities are undertaken in accordance with best practices and contribute towards achieving the overall business objectives.


Role Details – Key Responsibilities and Accountabilities:

Strategic Planning

  • Develop a Supply Chain strategy that is aligned with the overall corporate strategy and ensure its proper implementation
  • Propose and manage actions, solutions in the supply chain management to support the company expansion
  • Propose supply chain solutions related to merchandise and store needs
  • Support the merchandise department to increase the profitability of costs vs. logistics
  • Identify potential risks and propose action plans to ensure safe and healthy conditions for merchandise inventory and operations in Distribution Centres


  • Set-up the Trade Compliance process and ensure its required adaptation with changes in customs & local authorities regulations
  • Maintain high level oversight over customs administrative procedures and duty payment including by third party providers for all import & export shipment.
  • Foster relationships with contacts with local authorities

Replenishment Management

  • Ensure the proper goods flows management (via DC or direct) and the corresponding flow in DC (picking, breakdown, cross-docking) based on logistics cost, supplier lead time, supplier service level, logistics rebates, item sales rotation, item specification in temperature for storage/transport.
  • Set the target of % OOS in DC, % DC Service Level and DC Stock days and requires projects, actions to achieve it.
  • Oversee the proper execution of promotion events via DC to ensure products are in store on time with the lowest distribution costs possible
  • Set the target of % OOS in Store for centralized replenishment with the required actions in coordination with stores.
  • Oversee the proper implementation of action plans to improve the service levels to stores
  • Review and propose solutions to improve the accuracy and management of database procedures and also lead-time, inventory and cost improvement
  • Ensure that supplier service levels are monitored and regular performance reviews with suppliers are done.

Logistics Operations Warehouse and Transport

  • Implement the logistics organization set-up based on strategic plan, merchandise and store needs depending on goods category (grocery, chilled, frozen, non-food, market,…).
  • Set the target of the logistics Service Level Agreement with stores in order to implement the most efficient balance process & operation between cost and service.
  • Source the most efficient third party providers for the warehousing and transport to ensure the best quality, stock and preparation accuracy and delivery on-time with the lowest cost of distribution.
  • Analyse and propose actions to reduce the logistics cost via Capex project implementation to reduce it, via renegotiation with third party provider charges or via business process optimisation  
  • Oversee the implementation of the cold chain requirements and all the necessary rules and regulations concerning the quality of the products from Distribution centre to stores
  • Ensure the logistics assets support the current volumes and the future expansion plans
  • Oversee the appropriate execution and renewal of procedures for the third party agreements in compliance with all relevant rules and regulations

Relationship Management

  • Oversee communication with internal functions to ensure synergies across the organization
  • Build good relationships with external vendors and maintain a regular communication flow

Policies and Procedures

  • Oversee improvements to the supply chain procedures by reducing costs, increasing productivity, faster processes or better techniques without jeopardizing quality
  • Oversee the development of a process and procedure related to documenting and reporting of activities related to supply chain

Human Capital Responsibilities

  • Ensure the implementation of the performance management process
  • Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
  • Identify training needs and coordinate with the HC department to ensure facilitation of training requirements
  • Oversee the development and implementation of on the job-training
  • Ensure constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans, and objectives
  • Provide inputs while developing MAF Retail’s corporate policies and relevant procedures, and monitor the implementation

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.

Definition of Success

  • Development and implementation of effective Supply Chain strategy
  • % Logistics Cost vs DC Transfers
  • DC and Store Stock Days (if centralized replenishment done)
  • % OOS in DC and in Store
  • Relationships built with external service providers
  • Compliance with procedural and legislative requirements
  • Effective communication of policies and procedures

Other Context (if applicable):

  • N/A

Functional/Technical Competencies

  • To Be Added

Qualification, Experience & Skills:

Minimum Qualifications/education

  • Bachelor’s Degree in Business Administration, Supply Chain Management or equivalent
  • MBA is preferred

Minimum experience

  • 10+ years' experience in a related role,  5+ years in retail


  • Business communication and presentation skills
  • Excellent project management
  • Problem-solving ability
  • Analytical and decision-making abilities


Signature of Role Holder:



Approved By




Head of Division/Department/Sec:



Head of Human Capital: