Stocker

Role Purpose:

The Stocker is responsible for stocking shelves with the received inventory, while ensuring that all stocking activities adhere to the defined standards. The role holder is also responsible for contributing to the flow of merchandise from the receiving area to the selling area by participating in receiving of goods, unpacking, processing, organising, and storing of merchandise.

Role Details – Key Responsibilities and Accountabilities:

Merchandise and Inventory Stocking

• Transport the merchandise and inventory from the receiving area to the selling area
• Fill and arrange the items on shelves, and ensure the selling area is organised and displays as per the company merchandise policy
• Place and maintain the necessary labels and price tags on items to ensure accurate labelling of items and correct pricing
• Identify and segregate waste and damaged products on daily basis while maintaining a record of the waste and damaged items
• Identify slow moving items and sleeping stock in order to determine priority of expiry if applicable
• Ensure products are facing the correct direction to guarantee maximum visibility
• Participate in labelling surveys to ensure correct product pricing
• Ensure the appropriate arrangements of the section space in the warehouse
• Ensure adherence to the health, safety and hygiene procedures

Customer Service

• Assist customers in their item inquiries in a professional and timely manner
• Guide customers through the store upon customer requests, and provide excellent customer service at all times
• Promote add on sales and maintain an awareness of all promotions and advertisements

Human Capital Responsibilities

• Participate in professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
• Apply and follow MAF Retail’s Human Capital and corporate policies, relevant procedures and instructions

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.

Definition of Success

• Adherence to company procedures and quality, health, safety and hygiene standards
• Identification of inaccurate labels and price tags
• Identification of damaged goods and waste items
• Information on products available at the store
• Level of customer service provided

Qualification, Experience & Skills:

Minimum Qualifications/education

• High School Diploma or equivalent

Minimum experience

• A minimum of 2 years of experience in a similar role

Skills

• Highly organized with strong multitasking skills
• Adapt in a multicultural environment
• Excellent listening abilities
• High attention to detail