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Snow Park Manager

Date: 16-Jun-2022

Location: EG

Company: Majid Al Futtaim

Job Purpose:


The role of the Snow Park Manager is to establish and ensure optimal HSE and security measures on the Snow Park. This role will also ensure that all guests to the Ski Slopes and Snow Park are provided with the optimum snow and operating conditions to consistently deliver exceptional customer experience while protecting Global Snow brands, guidelines, and monitoring business costs.

Leadership, Planning & Delivery

o Coordinates with the appointed Global Snow First Aid provider to ensure a fast, efficient response to all accidents including organizing regular rehearsals and training exercises for all evacuation and accident scenarios.

o Organizes and supervise the snow grooming and ensure snow operating conditions deliver a high-quality guest experience every time.

o Ensures the safety of all guests and staff in the cold side at all times, including supervising guest behavior on the Snow Park.

o Identifies the effective queuing flow during peak and off -peak periods.

o Responsible for ensuring any maintenance work required to be carried out is reported to Enova and carried out in a timely manner.

o Ensures that the snow park is properly set up each day and able to be operated 365 days per year.

o Responsible for ensuring that there are sufficient stocks of play equipment available at all times including liaising with the Operations Manager and Finance Manager to source and recommend new play equipment and place orders when approved.

o Makes suggestions for design/product enhancements in response to guest feedback and experience of operating the Snow Park.

o Leads and drives the team to achieve goals and ensures team members are seeking cross selling opportunities and are aware of all promotions and products.

o Ensures the Snow quality as per the standards.

o Assists in the recruitment of the Snow Park staff.

o Assists in the organization, set up and operation of all events, competitions.

o Draws up the work schedules for the team and supervise and organize day to day work.

o Draws up the annual leave calendar for the snow park team.

o Takes part in the preparation and implementation of a training plan for all new and existing team members.

o Informs and orients the staff with regards to the Snow Park rides and games.

o Checks the presentation of the uniforms for your team.

o Conducts assignments as per line manager’s directions.

o Ensures that all signs and instructions are visible and up to the standards.

o Coordinates with the Duty Manager the required layout during the peak period.

o Responsible for cross function training between departments ensuring all staff are exposed and well trained to all business needs.

o Responsible for Snow Park decorations and theme through different molds and shapes available.

o Identifies and recommend new ideas to maintain and increase the guest satisfaction.

o Responsible for creating, driving, and implementing new revenue streams.

o Responsible for ensuring that all snow park guest complaints are answered as per Global Snow policy

o Responsible for ensuring that the snow park team are living the value and embracing the moment’s cultures.

o Responsible for Managing the snow park additional manpower budgets.

HSE

o Responsible for ensuring All Risk Assessment/Snow Park SOPs are up to date and reviewed after any changes or incident.

o Works closely with the HSE team to ensure and inspect service delivery standards and drive continuous improvement.

o Ensures quality and productivity standards are being met by on-site managers including inspection of area SOP guide, document procedures for the on- site services.

o Promotes a culture of safety and security with the team and oversees any health and safety or crisis management.

o Monitors team members’ behaviors to ensure compliance to relevant HSE policies and procedures.

o Maintains a working knowledge of all statutory regulations affecting restaurant health and safety and ensure that any safety hazards are identified and rectified.

o Follow all local/regional/ applicable Health and Safety legislative requirements.

o Ensures quality and productivity standards are being met by on-site managers including inspection of area SOP guide, document procedures for the on- site services.

Team

o Manages and guides team within the operational issues and areas of concern to ensure that matters are resolved within agreed timelines and efficiency.

o Establishes goals, clarifies roles and responsibilities of the team.

o Monitors, evaluates, and recognizes employee excellence leveraging internal recognition programs.

o Confronts performance issues and collaboratively establishes steps for improvement including managerial courage to act and make necessary decisions.

o Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions and removes obstacles to necessary process changes.

o Responsible for succession planning through the development of promotable candidates.

o Selects, trains and coaches team members and ensures that roles and responsibilities are being adhered to.

o Identifies employee training and development expectations to meet customer experience initiatives.

o Develops talent and identifies training needs as an when required.

o Delivers employee training and execute development strategies for area of responsibility.

o Promotes effective use of internal recruiting and selection process to attract and hire talent.

 

Measure of Success – Illustrative KPIs:
• EDBITA management of large multi-site, multi-concept within an assigned region and/or territory.
• NPS Score reviews and rectification.
• P&L responsibility.
• OHI Score.
• Operational & HSE Audits Scores.


Other Context (if applicable):
• Experience in Crisis Management and/or emergency evacuation.
• Performs any additional adhoc duties as and when required by the Head of Department. Able to work a flexible schedule that includes evenings, weekends,      and holidays.
• Occasional travel may be required within the region to support new project openings.
• Performs any additional adhoc duties as and when requested by the Line Manager and/or Head of Department.
• Adheres to MAF LEC policies and procedures with regards to HSE, grooming, code of conduct, work ethics, working hours and attendance.
• Responsible for assisting the Line Manager and/or Head of Department in achieving budgeted sales and (EBIDA) assigned to the site by the management.
• Assists the Line Manager and/or Head of Department in managing and controlling Operational Expenses (OPEX) within the budget assigned to the relevant      site.
• Responsible for implementing capital plan and ensuring maintenance of site equipment/merchandise.

 

Personal Characteristics and Required Background:
• Fluent in English and Arabic.
• Previous experience in managing a team.
• Flexibility in terms of working hours.
• Computer literate.
• Good organization and planning skills.
• Effective communication skills.
• Customer service orientated
• Commercially minded
• Skier is a plus


Minimum experience
• Minimum 8 years of experience of which 4 years’ experience as a manager in an entertainment complex or hospitality site.


Minimum Qualifications/education
• Degree or comparable level of professional experience and training.
• Health and safety training.