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Senior Manager, Retail Design Management

Date: 23-Jan-2023

Location: EG

Company: Majid Al Futtaim

Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

The position is responsible for the management of timely submissions and approvals of tenant’s Concept and Final Designs. The role is to ensure that approved designs are of the highest possible standard and in line with MAF’s Design Criteria and, where appropriate, precinct design criteria. The Design Manager manages and ensure that the presentation and functional quality of all stores, under their responsibility, within the Shopping Mall Business Unit (SMBU) are consistently of the highest possible standard.

Role Details – Key Responsibilities and Accountabilities:


  • The Design Senior Manager is responsible for applying MAF’s innovative and world-class design standards for retailers within new developments and/or redevelopments in existing malls. All approved designs must meet MAF Criteria across SMBU for the relevant regions.
  • Ensure business driven retail design solutions, on-site store delivery, and minimization of downtime in the income stream by adhering to the MAF Approved RDD Milestones. 
  • Enhance the Retail Design process and ensure that it is achieved through the ongoing relationship with retailers, their designers and their contractors, builders and/or shop fitters.  To this, the RDM must be multidiscipline in Retail Design, Retail knowledge and, to a lesser extent, Construction Management.
  • Initiate contact and meet with the Retailer(s) and their design team / Consultant to discuss and clarify MAF’s Design Criteria and Retail Delivery process for new shop openings and existing shop upgrades.
  • Share and discuss proposed retail designs with key stakeholders within RDD and obtain required approvals for related works.
  • Monitor and track, on a regular basis, design delivery and provide update reports to key stakeholders for their review and information.
  • Liaise with leasing department in SMBU relating to the RDM process. This includes timely coordination with leasing in order seek clarification regarding agreed terms and conditions with tenants and track activities to ensure that tenancy is handed over to lessee by the agreed deadline.
  • Interact with Mall Managers in order to coordinate works and costs during the tenancy fit-out process and ensure that minimum hindrance occurs within the operational Mall during the redevelopment projects. 
  • Maintain relationships with the Merchants and assist in billing tenants for TVR (Tenant Variation Requests) works in association with the RDD Tenancy Delivery Manager.
  • Coordinate with the lessee’s designer(s) on the retail design, conditions of premise and logistic package. This includes chasing and guiding retailer’s designer to forward a final retail design and MEP design for approval.  
  • Administer and ensure Green Star assessments for project and to for all new merchant deals in accordance with the established guidelines and assessment criteria.
  • Ensure compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and HC Policies and Procedures at all times.
  • Be the advocate and ambassador of aligning and cascading the MAFP values across SMBU, ensure that it is adhered to, and exhibit the same all the time.
  • Lead by example – thrive to create an honest and open work environment where individuals collaborate /support each other as a team and are passionate to achieve a common business objective.


Personal Characteristics and Required Background:

•    Bachelor’s degree in Interior Design, Architecture or equivalent. Recognized Certification in Occupational Health and Safety discipline is highly desirable. 
•    Minimum 9 years of progressive and successful experience in managing Retail Design and Retail Delivery Management, ideally in large Shopping Mall / retail development company, in Egypt or abroad in a similar role.