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Senior Manager, Mall Management

Date: 30-May-2021

Location: AE

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

The Role: 

You will oversee the assigned mall Profit & Loss, day to day management and operations in terms of Mall Presentation, Security, Safety, Cleaning, Engineering, Facilities, Ambience and ensure that it is kept up to the highest standards to meet / exceed all tenant / customers’ requirements in line with the overall business objectives.


Key Responsibilities & Accountabilities: 



  • Prepare for approval the annual business plan for the assigned mall and once approved deliver the agreed targets, monitoring performance monthly and developing where relevant the appropriate action plans to correct variances.

  • Plan, and monitor CAPEX/Operating budget for the assigned mall and ensure that the utilization of the same is within the agreed budget.

  • Organize the day to day management of the mall to achieve the highest levels of Mall Management in the assigned operating asset.

  • Oversee and support all marketing and promotional program designed to support tenants and attract customers in the assigned operating asset in accordance with the overall mall strategy in close coordination with the mall marketing team.

  • Organize, prepare and monitor any necessary contract work.

  • Establish strong relationships and maintain excellent communications with all tenants, be aware of the terms of their leases and encourage their compliance. This includes liaising closely with the Leasing team and provides inputs on tenant mix, tenant’s performance and recommendations on renewal / replacement.

  • Complete and submit comprehensive Monthly Mall report as per the set business requirements. Provide summary daily/ weekly basis to the Senior Mall Management.

  • Ensure that all rentals are collected on a timely basis including other receivables such as utilities in the assigned operating asset and prepare monthly reports as required for the Management’s review.

  • Manage the storage rentals and revenue as applicable in the assigned mall.

  • Obtain monthly sales reports from tenants in the assigned operating asset and prepare monthly summary.

  • Oversee STR – MPM location / deals / designs in close coordination with the MPM and STR teams.

  • Provide timely support to Retail Design Management team (RDD) to ensure smooth shop opening in the assigned mall.

  • Ensure full compliance with SMBU policy procedure, system and guidelines (e.g. Health and safety, fire, crises management, Tenant portal, IRO, POS link) Promote and undertake sustainability initiatives incoordination with the relevant department.

  • Bring new ideas and initiatives to maximize the Mall Revenue and Profit

  • Develop strong working relations with relevant authorities (Local Emergency services including Police, Civil Defence and Fire & Para Medic Services) to facilitate compliance of legal and regulatory obligations.

  • Monitor the Customer Service activities to achieve set targets. Ensure the CS staff delivers outstanding services following the CS P&Ps and best practices.

  • Ensure compliance with the MAFP Shopping Mall Business Unit Code of Conduct, Departmental policies and HC Policies and Procedures at all times.

  • Be the advocate and ambassador of aligning and cascading the MAFP values across Shopping Mall Business Unit and ensure that relevant team adhered to and exhibit the same all the time.

  • Build the capability of staff reporting into by providing on time regular feedback including annual review on performance and identify areas of improvement / reinforcement for further development.

  • Manage, guide and mentor the assigned Shopping Centre Management team in the portfolio reporting into and take full responsibility in identifying potential talent and timely supporting professional development.

  • Lead by example – thrive to create an honest and open work environment where individuals collaborate /support each other as a team and are passionate to achieve a common business objective.

lities and Accountabilitie