Senior Manager, Mall Management

Date: 3 Apr 2024

Location: EG

Company: Majid Al Futtaim

Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:


The position is responsible for overseeing the assigned mall P&L, mall business and team, as well as day to day management and operations. This includes Mall Presentation, positioning in the market, tenant mix, tenant relations, marketing strategy, redevelopment, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that it is kept up to the highest standards to meet / exceed all tenant / customers’ requirements in line with the overall business and financial objectives.


Role Details – Key Responsibilities and Accountabilities:
1.    Prepare for approval the annual business plan for the assigned mall and once approved deliver the agreed targets, monitoring performance monthly and developing where relevant the appropriate action plans to correct variances.
2.    Plan, and monitor CAPEX/Operating budget for the assigned mall and ensure that the utilization of the same is within the agreed budget.
3.    Organize the day-to-day management of the mall to achieve the highest levels of Mall Management in the assigned operating asset. 
4.    Oversee and support all marketing and promotional program designed to support tenants and attract customers in the assigned operating asset in accordance with the overall mall strategy in close coordination with the mall marketing team.
5.    Organize, prepare and monitor any necessary contract work.
6.    Establish strong relationships and maintain excellent communications with all tenants, be aware of the terms of their leases and encourage their compliance. This includes liaising closely with the Leasing team and provides inputs on tenant mix, tenant’s performance and recommendations on renewal / replacement.
7.    Ensure that all rentals are collected on a timely basis including other receivables such as utilities in the assigned operating asset and prepare monthly reports as required for the Management’s review.
8.    Manage the storage rentals and revenue as applicable in the assigned mall.
9.    Obtain monthly sales reports from tenants in the assigned operating asset and prepare monthly summary. 
10.    Oversee STR – MPM location / deals / designs in close coordination with the MPM and STR teams.
11.    Provide timely support to Retail Design Management team (RDD) to ensure smooth shop opening in the assigned mall.
12.    Implement SCM operational policies/procedures and guidelines in the assigned operating assets covering instructions on collections process, contractor recommendations, tenant relationship and detailed briefs on regulations and policies (e.g., Health and safety, fire, crises management, etc.). Also, responsible for promoting and undertaking activities concerning to sustainability initiatives in the assigned mall in coordination with the technical operations team.
13.    Explore, create, and suggest to the Mall Management additional unutilized areas within the assigned mall which can be converted in a revenue generating area.
14.    Manage the key relationships related to operations including maintaining relations with relevant authorities to facilitate compliance of legal and regulatory obligations.
15.    Ensure compliance with the MAFP (MAF Properties) AMBU’s Code of Conduct, Departmental policies and HC (Human Capital) Policies and Procedures. 
16.    Be the advocate and ambassador of aligning and cascading the MAFP values across AMBU and ensure that relevant team adhered to and exhibit the same all the time.
17.    Build the capability of staff reporting into by providing on time regular feedback including annual review on performance and identify areas of improvement / reinforcement for further development.
18.    Manage, guide and mentor the assigned Shopping Centre Management team in the portfolio reporting into and take full responsibility in identifying potential talent and timely supporting professional development.
19.    Lead by example – thrive to create an honest and open work environment where individuals collaborate /support each other as a team and are passionate to achieve a common business objective.
20.    Lead on resolving all internal audit issues and keep track of progress.
21.    Responsible for the completion and delivery of any mall redevelopment project.
22.    Manages all government relations related to the mall through key stakeholders.

Functional/Technical Competencies:


  • Strong leadership and managerial skills, with the ability to motivate and guide a diverse team. 
  • Excellent communication, negotiation, and interpersonal skills to build and maintain relationships with tenants, vendors, and stakeholders. 
  • Financial acumen and experience in budgeting, financial analysis, and revenue management. 
  • Knowledge of legal and regulatory requirements related to shopping mall operations. 
  • Strong problem-solving and decision-making abilities. 
  • Customer-centric mindset with a focus on delivering an exceptional shopping experience. 
  • Comprehensive understanding of technical aspects related to property management, specifically the functioning of buildings. 

Personal Characteristics and Required Background:


Minimum Qualifications/education

  • Bachelor's degree in business administration or equivalent field. 
  • Certification in Shopping Centre Management (ICSC) is highly desirable.

Minimum experience

  • Minimum 7 - 9 years of progressive experience in managing all aspects of Shopping Centre Management function in a highly dynamic and customer driven organization, preferably Retail / shopping malls with at least 4 – 6 years in a similar role.