SOPs Specialist

Majid Al Futtaim is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
SOPs Specialist | MAF Entertainment | Head Office - Temporary Role

ROLE SUMMARY
This role will oversee quality control measures across the business within Majid Al Futtaim Entertainment, while concurrently providing leadership, operational direction, and ensuring consistent superior service levels. This role involves creating and managing quality standards and procedures, supporting expansion, and safeguarding the Majid Al Futtaim Entertainment culture

ROLE PROFILE

• Understand customer needs and requirements to develop effective quality control processes
• Work with department managers to set quality standards in their area of business
• Ensure procedures are written, maintained, and updated in accordance with the business quality management system including document control number & format etc
• To conduct quality compliance audits across all business units across the MENA region and ensure adequate reports are provided to the Head of department
• Create, implement, and review specifications for products or processes
• Ensure standards are compliant with local laws and food safety standards
• Work with departments across the business to create detailed training plans and manuals for quality standards to be met

REQUIREMENTS

• Strong communication skills in English
• Organized and strong drive for results
• Good strategy formulation and implementation skills
• Strong customer understanding
• Time management
• Diploma or BSc Graduate in relevant field is an advantage

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.