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Director of Security and Crisis Management

Date: 11-Jun-2019

Location: Riyadh, SA

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

The Director of Security & Crisis Management will be responsible for:

  1. Ensure the protection of MAF Ventures’ employees, profit, assets and reputation.
  2. Introduce a framework to ensure security & safety controls across all operations.
  3. Design, role model and implement practices that demonstrate safety is a fundamental value and a priority in all aspects of work across the region.
  4. Provide recommendations for the protection of employees, guests and affiliates and prevent financial loss, damage, or business interruptions.  

Role Details – Key Responsibilities and Accountabilities:

Essential Duties/Responsibilities:

  • Overseeing and conduct comprehensive risk and site vulnerability assessments to identify deficiencies, recommend and implement mitigation action plans
  • Designs, implements, and manages security and emergency preparedness and response programs, functions, and operations, security policies, protocols and procedures for employees, customers, contractors, and property.
  • Develops strategy to assess and mitigate security risks and maintain continuity of operations during periods of disruption due to natural and human-made disasters to safeguard MAF Ventures’ operations and ensure safe and timely restoration of services
  • Provide protection to all employees, profit and assets against both internal and external security threats.
  • Provide a first line response during crises, assess and categorize risks and implement actions to reduce business exposure
  • Direct & supervise security guard teams across multiple sites
  • Responsible for preparing daily incident reports, requisitions and other inter office memos and ensure that all allegations of the crime and other incidents are investigated and properly recorded
  • Oversees the development and delivery of security awareness and emergency management training programs.
  • Manages the department's budget, administration and implementation of all aspects of operational security and emergency management programs to include, but not limited to, all-hazards emergency preparedness, response, and recovery; continuity of operations; contracted police and security programs, including CCTV and access control; fare enforcement administration; security training for guards and employees; emergency management training for employees and emergency responders; and security and emergency management related capital projects.
  • Acts as a point of liaison with local authorities & all required third parties on security matters
  • Demonstrate close relationships with high-level domestic and international law enforcement, intelligence, and private sector counterparts.
  • Ensures that all security contracts are executed within established scope, schedule, and budget. Develops and writes scopes of work for various security and emergency management related contracts and Intergovernmental agreements.
  • Briefs senior management on status of security issues and operations and represents organization in senior and/or executive level corporate, government and industry security working groups.
  • Enforce and monitor compliance with security controls; investigate all instances of breach to security controls
  • Keep abreast of new developments, best practice and new technologies in the Loss Prevention industry that may benefit the entities and drive improvements in the risk mitigation strategies developed.



  • Oversees and guides the efforts of the Accident Prevention Committee, Fire and Safety Committee.
  • Establish crisis management and contingency planning.
  • Plan and coordinate security operations for specific / adhoc events


A minimum of 11 years total credited experience. Progressively responsible experience in law enforcement, safety, security, or emergency management that includes a minimum of five years of supervisory and program management responsibilities in a medium to large organization.

Definition of Success

  • Define security protocols & strengthen existing controls
  • Ensure consistent delivery of & compliance with identified security controls
  • Deliver security training to all relevant teams


Other Context (if applicable):

  • Be abreast with the political, social and economical landscape across the region which may influence and/or cause risk to overall operations of all MAF Ventures’ businesses. 
  • Work in a cross-functional environment and drive initiatives to foster best practice sharing.
  • Be comfortable and confident in both corporate and operational environments.
  • Engage key stakeholders whilst developing frameworks and driving initiatives.

Functional/Technical Competencies

  • Previous experience in same or similar role, previous police or military experience will be an added advantage
  • First Aid
  • Firefighting qualification (from relevant local Civil Defense authority)
  • IT proficiency
  • Fire combat training
  • Extensive knowledge regarding Security Control Room awareness, CCTV systems, Access Controls & other security related equipment
  • Established network of security professional peers to share best practice, gather security intelligence and review security threats

Personal Characteristics and Required Background:

Personal characteristics

  • Proven leadership and management record of accomplishment working across functions.
  • Proven influencing skills and the ability to liaise with different levels in the organization.
  • Strong communicator - Ability to interact with both the operational teams as well as more senior staff
  • Affinity with finance processes in a multinational environment.
  • Ability to challenge processes and implement improved working methods.
  • Ability to handle multiple priorities simultaneously and to meet strict deadlines under pressure.
  • Self-starter, ability to work independently
  • Strategic thinker; proven ability to anticipate and resolve complicated issues
  • Proven project management skills (multi-faceted & complex projects) with ability to handle multiple tasks and deliver results on time
  • Good relationship with authorities is a plus.
  • Must be Arabic speaker with a strong understanding of regional dialects.


Minimum experience

  • A minimum of 11 years total credited experience. Progressively responsible experience in law enforcement, safety, security, or emergency management that includes a minimum of five years of supervisory and program management responsibilities in a medium to large organization.
  • Must have extensive experience in the MENA region and cross exposure to high risk areas or regions.
  • Must have a strong understanding of cultural nuances which may pose as threat within designated territories or regions
  • In depth knowledge and understanding of the risk management personnel, legal department team, human resources, and environmental health and safety employees


Minimum Qualifications/education

  • Bachelor’s Degree or equivalent in experience, preferably in public security management.
  • Bachelor's Degree in Safety, Criminal Justice, Emergency Management, Security, Business, Public Administration, or related field.