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Quality Controller

Date: 31-Oct-2022

Location: SA

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

ROLE PROFILE

Title: Quality Controller

Code:

Role Holder

Role Archetype: Individual Contributor

Division / Department: Majid Al Futtaim Lifestyle - Home

Grade / Level: FB

Reporting To: Quality & Delivery Supervisor

Location:

Supervising (if applicable)

Date of last revision: April 2020

 

Role Purpose:

The Quality Controller will be responsible for carrying out quality checks and furnishing work on furniture items, ensuring all products are ready for delivery to the customer as per the specifications and quality standards thereby achieving high customer satisfaction.

Responsibilities will include, but will not be limited to the following:

Operations

Standards

Customer

  • Determine damage and defects versus

inherent characteristics of furniture and identify a course of action for the merchandise where necessary.

  • Correct defects and perform the highest level of wood repairs, refinishing, spraying and/or upholstery and leather repairs to ensure quality standards for customer merchandise.
  • Ensure all furniture exiting the warehouse is thoroughly inspected and repaired, where necessary, to meet brand standards and customer expectation.
  • Perform all assigned tasks within specified timeframes and as per coverage area assigned.
  • Responsible for checking and repairing all returns with quality issues from customers and stores.
  • Work in tandem with third party carriers to ensure a high quality of delivery and customer service.
  • Promote a strong sense of teamwork and culture of respect by working together safely, effectively, respectfully and efficiently with all associates.
  • Adherence to work standards/operating

standards (e.g. hygiene, cleanliness, discipline etc.)

  • Timely and effective completion/achievement of assigned work/targets
  • Maintain HSE practices in the working environment at all times to minimize the opportunity of damaged stock, and to reduce the risk of injury to self and colleagues.
  • Visit client homes with store personnel for quality checks and repairs where appropriate and approved by the Customer Care Team.
  • Perform inbound and outbound

quality control to ensure the delivery of operational excellence and expected customer experience.

       

 

 

    Communicate product differences or issues to the brand team (e.g. color variations on Crate characteristic products)

 

 

 

KPIs

  • Loss control (Shrinkage, Damages, Waste)
  • Adherence to Operational policies and procedures       Quality Control 

Functional / Technical Competencies

  • Concern for quality
  • Attention to Detail
  • Results Focused
  • Team Working
  • Furniture construction and assembly

Behavioural Competencies

  • Leads the Way – Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create positive energy. Enthusiastic about new challenges.
  • Drives Impact Is able to identify key pieces of information required for delivery of work. Identifies areas of risk within own role. Understands when things are urgent. Takes ownership and escalates where required in a timely manner.
  • Thinks Customer – Actively listens and demonstrates understanding for customer’s stated and unstated expectations, and understands what is needed to deliver on expectations. Delivers value and quality to the customer. Understands “customer first” mindset.
  • Thinks Group – Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborating.
  • Develops Talent – Suggests ways of improving efficiency. Spends time learning and improving. Regularly seeks feedback. Responds honestly to difficult questions and gives relevant feedback when required. 
  • Fosters Innovation Does not hesitate to share new ideas. Is curious and takes inspiration from best practices. Demonstrates creativity in day to day work.

Qualifications & Experience

Qualifications / Education

           High school certificate

 

Experience

           1-2 years’ industry experience

 

 

 

Signature of Job Holder

Approve by Head of Division

Approved by Head of HC