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Associate Manager - Human Capital Oman

Date: 23-Apr-2019

Location: Muscat, OM

Company: Majid Al Futtaim

Role Purpose:

The position is mainly responsible to provide timely support to the assigned Shopping Mall Business Unit (SMBU) on the company’s HC strategies, policies, processes and procedures and ensuring that the highest level of HC support services is provided to management and employees in the most transparent, cost effective and timely manner in line with overall MAFP’s objectives.

Role Details – Key Responsibilities and Accountabilities:


  1. Participate actively in the annual workforce planning and budgeting exercise for SMBU for the assigned departments and liaise with respective Functional Heads / Managers to facilitate during the process of ascertaining the required no of headcount based on the business plan.
  2. Provide inputs in order to estimate manpower budget /costing for the assigned shopping mall, including new positions for hiring in conjunction with the HCBP, HC Coordinator and Corporate P&OD – C&B function.    
  3. Assist the SMBU HCBP (Regional) / Head of HC in implementing the organization structure for the assigned departments after approval is received from the SMBU CEO and CEC.
  4. Implement MAFP HC policies and procedures in the assigned shopping mall and maintain effective liaison with the respective Functional Heads and Managers to ensure the correct interpretation and application / compliance of HC policies & procedures. 
  5. Ensure that employees in the assigned shopping mall strictly comply with the MAFP policies, Oman’s Labour Law and other legal legislation requirements at all times during employment with MAFP.
  6. Participate actively in the recruitment and selection process for various approved vacant positions in the assigned shopping mall and ensure that all recruitment and selection activities are carried in the most cost effective and timely manner and in accordance with the prescribed HC policies and procedures and approved manpower budget.
  7. Collaborate with respective Functional Heads / Managers in the assigned departments to Identify and assess internal potential of talent within SMBU. Ensure that high potential talent identified in the assigned  shopping mall (if any), are considered for vacant roles as the first place before external hiring.
  8. Support the SMBU localization initiatives / programs to meet / exceed in line with the overall MAFP’s objectives.
  9. Liaise closely with the HC Coordinator (based in UAE) and Corporate P&OD – C&B function for fitment sheets / employment contracts of new hires as well as for existing employees in the assigned department and ensure that they are in compliance with the MAFPs HR policies and procedures and Oman Labour Law.
  10. Coordinate on a regular basis with HC Administrator to ensure that all new hires in the assigned shopping mall have smooth and trouble free on-boarding in their respective areas of employment after obtaining legal permission from concerned Govt. Authorities to work. 
  11. Implement and monitor the execution of the annual performance appraisal system for the assigned shopping mall and ensure that the PMS timelines and process of evaluation is adhered at all levels and that all eligible staff are evaluated in a most transparent manner by their immediate Line Managers / Supervisors in the review period.  
  12. Participate in the compilation of annual performance evaluation results including calibrations for the assigned shopping mall in order to establish performance ratings and recommendations for increment, promotion and training needs by the respective SMBU Functional Heads / Managers. 
  13. Work closely with respective Functional Heads / Managers in the assigned shopping mall to effectively identify key training and development needs of their respective department personnel based on the Talent Mapping process. Ensure that all SMBU employees have proper Individual Development Plan (IDPs) in place for training and development.     
  14. Handle disputes and act as a main point of contact for the assigned shopping mall in resolving issues that arise during the course of employment. Ensure that employees related disputes are amicably resolved through genuine efforts and discussion without going into litigation process.
  15. Ensure that all staff related services are provided on a timely basis and with the highest of standards including off-boarding.
  16. Collaborate with the Government Relations for the timely issuance / renewal of employee work permit, medical formalities, processing of residency visas etc.
  17. Perform all payroll functions associated to the assigned shopping mall, including and not limited to: creation of new joiners in system, running monthly payroll, running final settlements and issuing letters upon employees’ requests.
  18. Ensure that all HC related documents / files (physical / electronic on Oracle system) are up to date and maintained and kept in a secure manner.
  19. Be the advocate and ambassador of aligning and cascading the MAFP values and ensure that all employees in the assigned departments adhered to and exhibit the same all the time.

Personal Characteristics and Required Background:


Minimum Qualifications/education

  • Minimum Bachelor’s degree in Business Administration / HR or equivalent. Certification such as CIPD / SHRM is highly desirable.

Minimum experience

  • Minimum 7 – 9 years’ progressive experience in managing all HR disciplines in a reputed company, preferably Retail / Real Estate in GCC or abroad.