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Manager, Collections

Date: 08-Jun-2021

Location: EG

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

The role:


An expert who will be responsible to manage and lead the team and will be responsible for all end-to-end collection activities. This role will also oversee collections related to larger/significant accounts primarily based out of Dubai. Play an integral role in supporting the decision-making process through efficient and accurate reporting of payment plans, legal escalations, write-offs. The Collections Lead will be the final negotiator for all collections activities before escalating to senior management.


The role plays an integral role in establishing relations with tenants (onboarding new tenant staff and new tenants), external parties, and internal stakeholders to ensure a proactively management of debt collection and resolving issues as they arise. 


Key Tasks: 


  • Directly lead the accounts collection team in Dubai
  • Provide matrix leadership over the Collections Department / Team towards delivering best practice processes; and to interact effectively and professionally with the tenants and other departments in Shopping Mall Business Unit. 
  • Lead the Collections Department/Team to ensure all collections activities are diligently carried out, and any processes in place are complying to existing company policies and guidelines.
  • Manage and monitor all accounts receivables collections and tenant credit activities.
  • Work closely with legal department on payment plans, collection form tenants who are under litigation and manage / review all statements of accounts provided to legal by Shared Services to ensure the accuracy and consistency.
  • Communicate and resolve all billing, account receivables, reporting, and control issues.
  • Review / recommend / approve (along with other approvers as per DoA) all Legal escalations.
  • Review / recommend / approve (along with other approvers as per DoA) all payment plans.
  • Review and approve (along with other approvers as per DoA) penalties waiver.
  • Review and approve (along with other approvers as per DoA) payments deferments requests.
  • Identify and recommend improvements in the policies and procedures related to tenant’s relation and collections.
  • Lead, coach, and mentor the collection team members to ensure appropriate bench building, KPIs establishing and functional excellence.