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Human Capital Manager

Date: 01-Nov-2022

Location: QA

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:


The Store Human Capital Manager is responsible for facilitating key Human Capital activities on a store level. The role holder is also responsible for supporting employees with issues pertaining to general employee relations, HC policies and procedures and administrative requests.


Role Details – Key Responsibilities and Accountabilities:


  • Initiate recruitment requisitions and coordinate with the Head Office to fulfil recruitment requirements
  • Work closely with Store Manager and Head Office to select candidates whenever required
  • Coordinate and communicate internal transfers between stores and facilitate logistical requirements
  • Participate in the on boarding and induction process for all employees

Employee Relations and Administration

  • Address employee concerns; investigate grievances and conflicts and take necessary remedial action to manage employee relations
  • Ensure the efficient delivery of HC services to employees, in cooperation with the Head Office
  • Work closely with Head Office to administer the preparation of employment contracts to ensure that all contracts released are in line with defined guidelines
  • Ensure timely renewal of contracts for all the employees
  • Participate in conducting exit interviews employees and oversee the handover of company assets
  • Verify and validate payroll data and documents and carry out regular audits to ensure its accuracy
  • Ensure the compensation and benefits are administered to all employees
  • Ensure implementation of policies and procedures regarding hygiene, safety and security, for accommodation facilities in order to maintain adherence to organizational requirements

Training and Performance

  • Coordinate training programs with internal stakeholders and other training providers as per requirements to ensure employee talent development
  • Ensure training programs and initiatives contribute to the progress of the stores’ customer service level

Human Capital Responsibilities

  • Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
  • Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
  • Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
  • Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
  • Develop and implement on the job-training for the team
  • Provide inputs for the development of annual manpower plan
  • Ensure the implementation of MAF Retail’s corporate policies and relevant procedures

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.

Definition of Success

  • OHI Results
  • Internal promotion rate
  • Employee happiness
  • Average time employees are in the same job or function
  • Average number of training hours per employee
  • Level of hygiene, safety and security in company provided accommodation

Qualification, Experience & Skills:

Minimum Qualifications/Education

  • Bachelor’s Degree in Business Administration, Human Resources or any relevant discipline

Minimum experience

  • A minimum of 5+ years relevant experience in a Human Capital supervisory role



  • Excellent interpersonal and communication skills (oral and written)
  • Ability to manage individuals and groups
  • Ability to measure training effects
  • Strong and pragmatic problem solving, along with analytical capabilities
  • Highly organized with effective multitasking skills