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Human Capital Consultant

Date: 14-Jan-2022

Location: EG

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Job Purpose:

  • Work closely with the HC Head in providing comprehensive HC support and services for assigned parts of the business which will include, but is not restricted to, internal consultancy and advisory on HC policies, Job profiling, employee learning and development, pay/remuneration and performance matters to ensure the provision of a quality HC services to business.

Job Details – Key Responsibilities and Accountabilities:

  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Provide full support with the recruitment and selection process to ensure a quality process is followed in a fair manner for all internal and external candidates and ensure end to end recruitment is managed.
  • Receive new employees and carry out on boarding procedures, ensuring that new joiners are appropriately and caringly transitioned into the company and facilitate a smooth transition into the company.
  • Act as a subject expert for Line Managers and employees on HC related areas such as company policies and procedures, thus ensuring consistency in policy implementation throughout the company.
  • Conducts weekly meetings with respective business units.
  • Assist with the development of effective and business relevant policies and procedures and the ongoing review of these to meet organizational, industry and legal standards with easy visibility to all employees.
  • Guide Managers in writing job descriptions, dealing with manpower planning issues, promotions, learning and development, setting PM goals, identifying competencies, developing individual-development plans (IDP), performance improvement plans and capability issues (PIP) to ensure effective HC support and services.
  • Review and develop job descriptions in close coordination with line managers and ensure all approved positions have an approved and evaluated job description reflecting the right accountabilities of the job.
  • Ensure implementation of human capital processes to maintain integrity and confidentiality of information ensuring adherence to policy guidelines and HC “best practice”.
  • Provide effective employee relations service to line managers and employees ensuring that advice and/or counseling is given as appropriate through participation in disciplinary and grievance sessions to ensure equitable treatment of staff in line with policy, and that such matters are properly documented.
  • Review and prepare justified recommendations on disciplinary issues including cases for termination in compliance with policy and ensure consistent treatment of such cases through sound judgment and effective decision making.
  • Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations when and where applicable.
  • Review and monitor HC system data ensuring that all employee details are updated on the system and ensure the data in the current system is clean. Carry out validity checks on the employee information and data in the HRMS to ensure accuracy and completeness of employee data for easy retrieval.
  • Liaise with the GRD to maintain efficiency and legal compliance for all operational countries within MAF and the tracking and review of this regularly to meet organizational objectives.
  • Manage and drive the implementation of employee engagement initiatives, surveys, HC workshops and briefs to drive employee engagement across the organization.  
  • Address employee requirements identified through survey results and execute initiatives for internal culture in driving engagement and support business units in building Survey Impact Plans. Assist with running the Action Plan workshops and focus groups. 
  • Identify, plan, implement and run employee award & reward schemes and forums, town halls, conferences, employee wellbeing, HC clinics etc.
  • Assist in the management of smooth employee exit through – conducting exit interviews with employees on separation from the Company and monitor significant trends and highlight these to the relevant line managers with recommendations for corrective action. Carry out exit procedures, ensuring that employees are correctly advised on procedures evaluate and approve requests made by them to ensure consistency whilst ensuring that the company’s interests are always protected and that employee needs are achieved in line with company policy.
  • Prepare relevant, accurate and timely HC reports and presentations on all relevant HC KPIs for management information and decision making.
  • Analyzes trends and metrics in partnership with the HC group to develop solutions, programs, and policies.
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partners with the legal department as needed/required.
  • Assist in responding to internal/ external and government Auditors with reference to the assigned areas, processes & procedures carried out as part of the HC function.
  • Participate as a team member in HC based projects and contribute towards developing new HC products, improved processes and systems that will enable HC to be more customer service orientated and progressive.
  • Performs other related duties as assigned.


Measure of Success – Illustrative KPIs:


Other Context (if applicable):


Personal Characteristics and Required Background:

Skillset (job specific technical skills and behavioral competencies needed)

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
  • Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software
  • Proven ability to listen, advice, counsel, influence and negotiate at all levels


Minimum Qualifications/education and experience

  • Holds a bachelor’s degree (Human Resources / Business Administration / Commerce or any related discipline
  • 4-6 years’ experience with a minimum of 3 years in a generalist / supervisory level in an HC role, preferably in a large multinational organization