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Head of Replenishment

Date: 09-Nov-2022

Location: EG

Company: Majid Al Futtaim

Head Of Replenishment

Role Purpose:


The Head of Replenishment is responsible for heading the replenishment team and assisting with the development of the replenishment strategy and processes and ensuring its implementation. The role holder is also responsible for using best practices to optimize the goods flow to the stores.


Role Details – Key Responsibilities and Accountabilities:

  • Receive medium and long term sales forecast from the commercial team showing a detailed expected quantities
  • Review and enrich data based on historical records, actual market dynamics and challenge back when needed
  • Work closely with the merchandise team to develop the most accurate forecast
  • Set forecast accuracy targets and measure actual results, put plans to improve accuracy and reflecting the planned commercial plans
  • Work closely with suppliers to improve their service parameters to reduce any potential impact & enhance service level
  • Coordinate with supplier on buying opportunities to secure future needs for products expected to run in short
  • For promotional products, issue Purchase orders to be delivered as per the activity plan and in line with our storage capabilities
  • Flag any risks related to expected shortages driven by supplier or any other factors
  • For regular products, define the stock boundaries based on set criteria and market updates related to availability
  • Daily revision for stock and assure placing the needed orders timely to secure our stock
  • Complete tracking for all orders that are under delivery to assure proper follow up on delivery
  • Monitor actual sales performance and adjust our stock strategy based on customer behavior changes
  • Adjust products replenishments either from supplier to DC or from DC to stores based on the market need and safety stock guidelines
  • Flag any overstock driven by slow rate of sales or over stocking, Highlight short shelf life risks that may create destruction & losses
  • Continuously work on improving the forecast accuracy by spotting the poor planned categories to enhance performance
  • Coordinate with Merchandising team to negotiate minimum order quantities and delivery terms to improve availability and assortment
  • Analyze products performance, reflect slow moving and poor performance products to be discontinued
  • Accountable for the inventory value to land within the set target and avoid any leaps that impact working capital
  • Synchronize the suppliers deliveries to be in line with the DC receiving capacities and assure well utilization for resources with no extra cost
  • Manage the stores orders to be in line with the set guidelines in term of quantity and timing
  • Issue supplier performance reports, meet the suppliers and address issues to help solving problems
  • Maintain an updated maser data for all the products to be used as the sole source for all the supply chain organization
  • Manage a dynamic team of supervisors and planners and assure their engagement to work plans
  • Report weekly and monthly to local and central team the performance results and corrective action plans
  • Share the monthly KPI’s results, provide analysis for issues and assign tasks for improvements when needed
  • Ensure the implementation of the performance management process
  • Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
  • Identify training needs and coordinate with the HC department to ensure facilitation of training requirements
  • Oversee the development and implementation of on the job-training
  • Ensure constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans, and objectives
  • Provide inputs while developing MAF Retail’s corporate policies and relevant procedures, and monitor the implementation

Personal Characteristics and Required Background:

Minimum Qualifications/education

  • Bachelor Degree in Commerce / Retail Management / Demand Planning

Minimum experience

  • 10+ years managing a replenishment department in a retail or FMCG company
  • 5+ years in retail business


  • Organizational, detailed oriented and time management skills
  • Analytical person
  • Adaptability and reactivity
  • Communication
  • Time Management