Share this Job

Head of Finance Services Delivery

Date: 04-May-2021

Location: EG

Company: Majid Al Futtaim

Head of Finance Services Delivery



Disclaimer: This role description reflects the general details considered necessary to describe the principal functions of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent in the job.


Job Category:

Head of Finance Services Delivery






Reporting to:

Date of last revision:

CEO Global Solutions



Role Purpose:

The role will be accountable for Finance Service Delivery covering 3 towers (R2R, P2P, O2C) with direct manager responsibility for 3 Tower leads as well as indirect responsibility for approximately 300+ finance team supporting 5 different MAF OPCOs (MAF Holding, MAF Retail, MAF Properties, MAF LEC and MAF Lifestyle) in 16 different countries. The head of finance shared services delivery will be building an effective partnership between the Finance towers and the Finance community in the different OpCos.


Role Details – Key Responsibilities and Accountabilities:


  • Establish the Finance Shared Services organizational structure and build the team with clear lines of responsibility and accountability, and defined objectives
  • Responsible for the overall Performance of the 3 different Finance Process towers: Record to report, Order to Cash and Purchase to Pay
  • Responsible for Developing People & Teams- by ensuring on-the-job-experiences, quality development goals provided, meaningful career conversations and timely coaching and feedback for all the team members along with performance review and appraisals.
  • Establish the Shared Services ways of working with clear lines of responsibility and accountability, and defined objectives.
  • Be a role model for ethics, integrity and trust in all areas & lead by example for the entire Cairo finance team
  • Lead the achievement of metrics and monitor and adherence to agreed targets specified for the Finance Team. Continuously monitor performance against objectives to ensure that identified metric targets are achieved.
  • Ensure All Finance operations KPIs are met and communicated to business key stakeholders with clear continuous improvement actions are in place.


Job Dimension – (E.g. Revenue & Budget size, Sales Volume etc.)

Support 5 MAF OPCOs (MAF Holding, MAF Retail, MAF Properties, MAF LEC and MAF lifestyle) covering 3 finance towers.

Manage a team of 300+ finance team in Egypt and 100+ finance team at onshore (different countries)

Functional/Technical Competencies:

  • Leadership skills consistent with MAF Leadership Framework
  • Deep understanding of emerging trends and shared services leading practices
  • Key Executive and Senior Stakeholder’s management
  • Strategic and Operational Organizational agility
  • Change Leadership, influencing and communication skills

Personal Characteristics and Required Background:

Skillset (job specific technical skills and behavioral competencies needed)

  • Very good knowledge of Finance processes within BPO/SSC
  • Practical knowledge of Finance SLAs and workload management
  • Time management – ability to focus and get things done and know what business is critical; able to deal with conflicting priorities and ambiguity
  • Co-ordination/planning/resource allocation – ability to bring together different people with conflicting schedules/ideas and meet deadlines


Minimum experience

  • 15+ years of general professional experience in the area of finance operations including at least 10 years of leadership experience in finance delivery
  • Experience of working across different sectors in different countries would be preferable
  • Proven experience in global team management (100+ FTE)
  • Practical knowledge of SLAs and workload management
  • Experience of working in major ERP systems (SAP, Oracle)


Minimum Qualifications/education

  • University Degree with professional Finance Qualification (CA, CPA, ACCA, CIMA) or MBA.