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Fulfillment Associate

Date: 09-Nov-2022

Location: EG

Company: Majid Al Futtaim

Fulfillment Associate

Role Purpose:

The Fulfillment Associate is responsible of supporting with process guidance on the day-to-day execution of company’s E-Commerce Operations, which includes Picking, Marshalling, Dispatching activities. When if needed the role holder can plug in and play and support on operation activates,

Role Details – Key Responsibilities and Accountabilities:

  • Support the day-to-day e-commerce fulfilment operations
  • Ensure process guidance and know how transfer
  • Support process defining on picking, dispatch and last mile teams to ensure all activities are performed effectively and seamlessly.
  • Support 3P’L delivery service providers.
  • Monitor the production KPI’s, picking rate, and work towards continuously improving it.
  • Contribute to the internal communication of the company strategy and objectives.
  • Understand, evaluate and problem solve for logistics, operations and other system process hurdles.
  • Anticipate the capacity requirements (materials, assets, human) and plan fulfillment activities accordingly.
  • Support customer service function with in the store. 
  • Ensure measures are taken to load goods on-time as per schedule defined by last mile department.
  • Ensure adequate actions taken to maintain the cold chain of goods inside the operation and proper segregation of goods in delivery crate.
  • Ensure accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.

Human Capital Responsibilities

  • Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
  • Apply and follow MAFR’s Human Capital corporate policies and relevant procedures and instructions.
  • Provide feedback to colleagues, when required.

Financial Responsibilities

  • Monitor allocated budget to ensure compliance and take corrective measures when necessary.
  • Provide inputs on the development of annual budget.
  • Develop necessary measures towards continuous reduction of the operational cost.
  • Provide inputs while developing MAF Retail’s corporate policies and relevant procedures, and monitor the implementation.

Qualification, Experience & Skills:

Minimum Qualifications/education

  • Bachelor’s degree in E- Commerce or Business Administration

Minimum experience

  • 2 – 5 years of professional work experience working in logistics and supply chain
  • E-commerce Fulfillment and Last Mile Experience
  • Commercial knowledge is preferred


  • Working knowledge of automated distribution and warehouse systems preferred.
  • Problem-solving skills and detailed oriented.
  • Analytical skills, trouble-shooting skills; planning and organizational skills
  • Excellent interpersonal skills, driving results in cross-functional team setting
  • Target focused (setting, tracking progress & department support as needed)
  • Operational agility and nimbleness to adapt to changing retail environment
  • Proven ability to automate processes and create efficiencies
  • Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills
  • Communication and Interpersonal skills

Preferred Languages

  • English (Full professional proficiency - Required)
  • Arabic (Professional efficiency – Advantage) Language of the country where applicable