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Fresh Food Program Manager

Date: 22-May-2023

Location: EG

Company: Majid Al Futtaim

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.


Program Manager | Retail | Egypt Head Office

The Program Manager is responsible for organizing, coordinating, overseeing and delivering learning programs which are considered strategic to the business operations. This role focuses on providing guidance to teams, leads and supports the roll-out of projects related with employee’s development, in-store productivity and Customer Experience. The Program Manager will deliver results in a timely manner and measure impact within the business in order to deliver the desirable outcome.


  • Aligned With Maf Retail Learning & Development Plan And As Per Business Requirement, Help Strategizing Business Development, Growth And Expansion By Rolling Out And Monitoring Training Programmes To Onboard Employees And/Or Develop Talents
  • Prepare And Oversee Programmes Schedule, Monitor Progress And Support The Delivery Of The Learning Interventions By Formulating/ Organizing Inter-Connected Projects Aiming To Maximize Roi
  • Supervise, Design And Measure Impact Of On-The-Job Training Solutions In An Omni-Business Context
  • Coach/ Mentor Employees Role Modelling A Customer Centric Culture In Their Roles
  • Provide Input On Learning Literature Cx Driven And Ensure It Is Adapted To The Business And Learner’S Needs
  • Lead Data Gathering On Employees’ Performance After The Training And Produce Intervention Reports To Support Decision Making
  • Ensure Training Costs Are In Line With Defined Budgets
  • Monitor If Learning Content Is Delivered As Per Maf Guidelines And Covers All Relevant Compliance Requirements


  • Preferably – But Not Mandatory - Bs Degree In Education, Training, Hr Or Related Field
  • 2 Years Of Experience As A Facilitator On His/Her Area Of Knowledge, Or Similar Role
  • 2 Years Of Experience Leading Projects/ Teams
  • Ability To Lead A Full Training Cycle
  • English (Full Professional Proficiency - Required)


  • At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  • Work from any country in the world for 30 days a year.
  • Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  • Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.