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E-B2B FMCG Account Manager

Date: 22-Jan-2023

Location: EG

Company: Majid Al Futtaim

Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.


Role Purpose:

The Account Manager is responsible for establishing and fostering relationships internally and externally across small and medium businesses to ensure strong ties at multiple levels. The role holder will foster higher level relationships to develop an ongoing budget allocation and upsell opportunities. The role holder is also expected to significantly enhance the client experience and set Majid Al Futtaim Retail apart from remaining competition in the region.

Role Details – Key Responsibilities and Accountabilities:

Growth and Sales

• Develop and execute a detailed business plan to grow revenue opportunities from identified new prospects in the market

• Prospect and hunt for new related businesses in the region

• Establish a winning relationship with the clients based on excellence and trust

• Manage a sales pipeline and sales forecast as well as activity tracking

• Own the field sales deck, highlighting the suitable value proposition in the region of focus

• Understand MAF Retail competitive offerings, and successfully position and articulate it with the clients

• Be resourceful and manage further project responsibilities as needed to keep up with the fast-paced environment


Collaboration and Communication

• Collaborate with the operations team to prepare presentations for internal and external stakeholders

• Provide Weekly updates on the function through achievements and areas of improvement

Finance Responsibilities

  • Respects the procedures in accordance with the DOA.
  • Monitor budget and ensure compliance and proposes corrective measures when necessary.
  • Support necessary measures towards continuous growth of the company.
  • Support appropriate control mechanism to ensure budget compliance.

Human Capital Responsibilities

  • Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
  • Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
  • Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
  • Develop and implement on the job-training for the team
  • Provide inputs for the development of annual manpower plan
  • Ensure the implementation of MAF Retail’s corporate policies and relevant procedures

Functional/Technical Competencies

  • Understand the digital eco systems and e-commerce environment
  • Has the knowledge of selling solutions – consultative sales
  • Good with Microsoft Excel/Sheets
  • Well versed with Microsoft Office products (Docs, Sheets, Power Point, Outlook)
  • Excellent written and verbal communication: able to express thoughts logically and succinctly
  • Driving license

Qualification, Experience & Skills:

Minimum Qualifications/education

  • Bachelor’s Degree in Business Administration, Marketing or relevant field

Minimum experience

  • 2-5+ years in sales, field sales and analytics sales experience with local and/or regional
  • 3+ years of relevant experience in retail


  • Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence
  • Dynamic, energetic personality, who is passionate about building new business relationships
  • Experience delivering client-focused solutions
  • Excellent listening, negotiation and presentation abilities
  • Positive 'No Quit' attitude
  • Fearless on the cold calls, persistent, able to demonstrate product effectively and carries good work ethics
  • Arabic and English working proficiency is a must

Majid Al Futtaim follows a holistic sustainability strategy (Dare Today, Change Tomorrow), that’s focused on transforming the lives of the communities we serve, rethinking our use of resources to make a net positive impact, and empowering our people to unleash their full potential.


Majid Al Futtaim is the first Middle Eastern company to commit to becoming Net Positive in Carbon and Water by 2040.