E-B2B FMCG Account Manager

Role Purpose:

The Account Manager is responsible for establishing and fostering relationships internally and externally across small and medium businesses to ensure strong ties at multiple levels. The role holder will foster higher level relationships to develop an ongoing budget allocation and upsell opportunities. The role holder is also expected to significantly enhance the client experience and set Majid Al Futtaim Retail apart from remaining competition in the region.

Role Details – Key Responsibilities and Accountabilities:

Growth and Sales

• Develop and execute a detailed business plan to grow revenue opportunities from identified new prospects in the market

• Prospect and hunt for new related businesses in the region

• Establish a winning relationship with the clients based on excellence and trust

• Manage a sales pipeline and sales forecast as well as activity tracking

• Own the field sales deck, highlighting the suitable value proposition in the region of focus

• Understand MAF Retail competitive offerings, and successfully position and articulate it with the clients

• Be resourceful and manage further project responsibilities as needed to keep up with the fast-paced environment

Collaboration and Communication

• Collaborate with the operations team to prepare presentations for internal and external stakeholders

• Provide Weekly updates on the function through achievements and areas of improvement
 

Finance Responsibilities

• Respects the procedures in accordance with the DOA.
• Monitor budget and ensure compliance and proposes corrective measures when necessary.
• Support necessary measures towards continuous growth of the company.
• Support appropriate control mechanism to ensure budget compliance.

Human Capital Responsibilities

• Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
• Develop and implement on the job-training for the team
• Provide inputs for the development of annual manpower plan
• Ensure the implementation of MAF Retail’s corporate policies and relevant procedures

Functional/Technical Competencies

• Understand the digital eco systems and e-commerce environment
• Has the knowledge of selling solutions – consultative sales
• Good with Microsoft Excel/Sheets
• Well versed with Microsoft Office products (Docs, Sheets, Power Point, Outlook)
• Excellent written and verbal communication: able to express thoughts logically and succinctly
• Driving license

Qualification, Experience & Skills:

Minimum Qualifications/education

• Bachelor’s Degree in Business Administration, Marketing or relevant field

Minimum experience

• 2-5+ years in sales, field sales and analytics sales experience with local and/or regional
• 3+ years of relevant experience in retail

Skills

• Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence
• Dynamic, energetic personality, who is passionate about building new business relationships
• Experience delivering client-focused solutions
• Excellent listening, negotiation and presentation abilities
• Positive 'No Quit' attitude
• Fearless on the cold calls, persistent, able to demonstrate product effectively and carries good work ethics
• Arabic and English working proficiency is a must