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Snr Mgr-Corp Affairs and Comms

Date: 21-Jul-2022

Location: Dubai, AE

Company: Majid Al Futtaim

Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

The Senior Manager – Corporate Communications is responsible for implementing the corporate affairs and communication strategy for Majid Al Futtaim Retail externally and shape the desired reputation for the corporate entity across all the markets Carrefour operates in.

Role also oversees the Consumer and Hub Communications managers and team member outcomes.


Role Details – Key Responsibilities and Accountabilities:


  • Develop and execute a corporate communications strategy and annual action plan – while ensuring alignment from key leaders and internal clients from both Majid Al Futtaim Retail and Majid Al Futtaim Holding Corporate Communications.
  • Oversees the ongoing progress and execution of the strategy, leads its engagements, evaluates measures and reports the results, including executive engagements of N-1 leadership.
  • Ensure adherence of Majid Al Futtaim Retail’s corporate communication strategy with the group’s corporate communications strategy, objectives, guidelines, policies & processes.
  • Ensure the cascade of the Majid Al Futtaim Retail’s corporate communications strategy and thought leadership positioning in the local markets’ communications plans and strategies
  • Develop and maintain strong relationships with top tier regional and international media as well as  trade and industry platforms
  • Work with the company’s leadership and MarCom teams to achieve organizational goals and objectives through communications and public relations initiatives that are in-line with the corporate communications strategy.
  • Accordingly develop and execute a corporate communications plan that engages all key corporate stakeholders across key markets including relevant business, trade and government bodies
  • Provide communications counsel, training and expertise to company leadership for public speeches, events and conferences ensuring consistency in messages, tone of voice and compliance with the corporate communications policies.
  • Lead on all regional communications announcements and corporate events at Majid Al Futtaim Retail
  • Manage and oversee the company’s thought leadership engagements, media relations and communication activities. Develop, and oversee varied and integrated thought leadership communications across all channels including print, digital, TV, internal, etc. according to the spokespeople matrix where appropriate and relevant
  • Oversee company corporate communications content and deliverables from concept through execution, including, but not limited to executive presentations/speeches, talking points and executive correspondences. Serve as executive and final editor for the development, production and maintenance of external corporate communication assets and collateral.
  • Develop a Retail Speakers Bureau for expert commentary and industry engagements: including identification of content pillars; building and executing an engagement strategy and plan; nominating and training speakers; coaching and briefing them ahead of participations
  • Support communications colleagues in crisis and issue management, leading in situations that impacts the company’s reputation regionally
  • Engage, manage and lead the corporate communications agency’s (as required day-to-day or weekly basis) activities and relationship and conduct a periodic reviews and audits.
  • Provide the corporate communications performance reports to management and conduct continuous reviews and assessments
  • Manage and oversee the Consumer Communications (Carrefour customer communications strategy) and Hub Communications (communications centre of excellence, performance manager and reporting) team members, including their outcomes

Human Capital Responsibilities:

  • Provide mentorship to communications managers for the purpose of developing corporate communications capabilities in the markets and a continuous talent pipeline for key roles
  • Oversee Consumer and Hub Communications team members, including setting their objectives, aligning on their strategies and scope, as well as performance management and mentorship.
  • Identify relevant training needs and coordinate with the HC department to ensure facilitation of training requirements among communications managers in the markets


Qualification, Experience & Skills:


Minimum Qualifications/education

  • Bachelor’s Degree in Communication, Public Relations of Marketing

Minimum experience

  • A minimum of 10+ years relevant, demonstrated experience / proven track record in a similar role focused on corporate communications
  • Relevant experience working with retail / consumer goods industry / multinational or technology companies
  • Communications agency or news media journalism experience



  • Ability to work well in a multicultural environment.
  • Good communication skills to engage, educate and influence internal stakeholders
  • Strategic thinking and sound judgment with focus on impact and an ability to work effectively and succeed in a fast-paced working environment
  • Ability to develop and execute strategic corporate and thought leadership communications plans aligned with business and brand needs and goals
  • Ability to track results and provide measurable success
  • Ability to work with, brief, counsel and coach senior leaders on communications engagements.
  • Punctual, organized and ensure smooth and periodic function of regional communications.
  • Excellent people skills when dealing with all levels of stakeholders, including managing and advising business leadership.
  • Knowledge of social and multi-media and social media best practices. Competence in MS Office systems.
  • Enthusiastic self-starter with well-developed administrative, organizational and self-management skills
  • Understanding of media and stakeholder landscape
  • Media relations, network and management
  • Ability to lead and manage communication agency strategy, scope of work, resources, budgets and deliverables
  • Understanding of communications best practice
  • English (Full professional proficiency - Required)
  • Arabic (Full professional proficiency – Required)