Senior Manager - CX Design
Date: 24-Jul-2022
Location: Dubai, AE
Company: Majid Al Futtaim
Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
ROLE DESCRIPTION |
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Role Purpose: |
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The Senior Manager - CX Design is responsible for experience service design end-to-end, to create unique, engaging and inspiring retail experiences online & offline aligned with our retail objectives.
To lead activity towards the creation of Customer Journey Design artefacts, Champion and utilize where applicable the MAF Double Diamond Design Methodology. Evangelize and apply Customer Centric design principals and Design Thinking best practice. To design business goal solutions around the wants and needs of the customer.
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Role Details – Key Responsibilities and Accountabilities: |
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CX Design Leadership to design world class Customer Experiences
Human Capital Responsibilities
Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role. |
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Definition of Success |
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Other Context (if applicable): |
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Functional/Technical Competencies |
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Qualification, Experience & Skills: |
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Minimum Qualifications/education
Minimum experience
Skills
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