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Senior Hair Stylist

Date: 23-Sep-2021

Location: Dubai, AE

Company: Majid Al Futtaim

ROLE PROFILE Title: Senior Hair Stylist Code:
Role Holder:
Role Archetype: Individual Contributors Division / Department: MAF Fashion Grade / Level: FHC
Reporting To: Salon Supervisor
Date of last revision: October 2019 Supervising (if applicable):
Role Purpose:
Provide specialized hair styling and grooming services, supporting the offering of personalized service and esthetic excellence, providing ultimate satisfaction and relaxation to clients. Responsibilities will include, but will not be limited to the following: Customer Sales Standards
• Provide an exceptional customer experience in line with the standards of Majid Al Futtaim.
• Understand the customer requirements and provide expert styling experience to meet and exceed expectations.
• Achieve sales targets in line with Company guidelines.
• Identify customer needs by asking open questions, using product knowledge to make recommendations, taking opportunities to suggest add-on sales appropriately.
• Ensure awareness and understanding of product range knowledge, and current instore promotion details, sharing the information with customers to encourage sales.
• Recommend, select, and help locate or obtain alternatives based on customer needs. If product cannot be sourced, to locate in other Majid Al Futtaim Fashion service hubs and stores.
• Provide blow dries, cuts, styles and treatments ensuring high quality services to clientele.
• Responsible for cleanliness and hygiene of own workspace, tools and equipment at all times.
• Accountable of product stock levels, maintain stock balances and anticipate re-orders as per consumption.
• Adhere treatment times as per store SOP to optimize the efficiency of services and the clients’ time.
• Always portray a professional attitude, body language, with the highest grooming standards, style and manners, as per guidelines.
• Mentor the Junior Stylists and support the