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Quality Manager

Date: 09-Jun-2021

Location: Dubai, AE

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Division/Department: International Merchandise / Private Label

Role archetype: Individual Contributor

Location: Majid Al Futtaim Retail Corporate Head Office, Dubai


Role Purpose:

The Quality Manager is responsible for implementing the set standards and guidelines for quality and safety of Majid Al Futtaim Retail’s Private Label products. The role holder is also responsible for proper execution of the full Private Label Quality Process (Technical Files validation, Label Artwork validation, Customer complaints handling, product’s Recalls and Supplier’s approval Audits) to ensure Private Label Quality and Safety and Compliance with legal requirements.


Role Details – Key Responsibilities and Accountabilities:

Strategy and Planning

  • Implement the Private Label quality and sustainability strategy and procedures for Majid Al Futtaim Retail in their section
  • Ensure compliance of the Private Label products with the regulation and standards in line with high quality standards and guidelines

New Product development

  • Follow the product development process to ensure delivery of Private Label product as per development plan
  • Organize technical processes, collecting and processing information to meet the development schedule
  • Validate the technical specifications along with supportive technical documents of selected products and its compliance with applicable regulation
  • Organize for the supplier approval audit in order to approve the manufacturing sites
  • Organize the product/recipe validation through panels and lab analysis control
  • Validate all packaging information, Label artwork & print proof to ensure its compliance with applicable regulation and standards
  • Validate 1st batch production for the new launched products

       Quality Follow up & Products control

  • Ensure compliance of all the existing Private Label products with the local regulation & following any updates
  • Prepare lab analysis control plan & sampling plan for existing Private Label products
  • Plan for supplier approval audit plan and validate audits action plan for the existing Private Label suppliers
  • Monitor consumer complaints by prioritizing and drawing plans for emergency action and consumer oriented
  • Participate in the withdrawal and recall committee and follow up on the action plans
  • Participate with technical consultants as a potential support for the evolution of quality product positioning

       Communication and Reporting

  • Coordinate the reporting and communication flow at all levels externally with the supplier, authorities, service providers & internally with the other teams to guarantee the professional image of the company
  • Collaborate with the commercial team to prepare the Private Label development action plan and ensure timely completion
  • Follow up & remain updated on regulation changes & updates
  • Prepare the monthly reports regarding the quality activities

       Human Capital Responsibilities

  • Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
  • Apply and follow Majid Al Futtaim Retail’s Human Capital corporate policies and relevant procedures and instructions
  • Provide training and feedback to direct reportees when required

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.


Personal Characteristics and Required Background:

Minimum Qualifications/education

  • Bachelor’s Degree in Quality Management or a related field.

Minimum experience

  • 3 to 5 years of experience in a similar role  
  • 2 years in Retail


  • Highly organized and detail oriented, with a bias for action
  • Strong negotiation skills; business communication and presentation skills
  • Excellent analytical, organizational, and written/verbal communication skills
  • Track-record of effectively managing multiple time-sensitive projects and competing priorities with minimum guidance
  • Ability to collaborate inside and outside organization to develop consensus and create strong relationships at every level of the organization
  • English (Full professional proficiency - Required), Arabic is an advantage


Quality Manager openings available for the following sections: Dry/ OPSS/ Bakery/ LHH/ HHH/ Fresh/ Nutrition/ Packaging/ Cosmetics & Bazars.


*Due to high volume of applicants, only shortlisted candidates will be contacted.*