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Onsite Customer Experience Senior Administrator

Date: 20-Nov-2022

Location: Dubai, AE

Company: Majid Al Futtaim

Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.


Role Purpose:


•    To enhance TAG customer experience at all locations and support in arranging guests’ meetings and events. 

Role Details – Key Responsibilities and Accountabilities:

•    Provide enhanced customer experience for internal and external customers visiting all customer-facing locations
•    Ensure that TAG show villas, Sales & Experience Center and Customer Relations office are well maintained as per TAG standards on daily basis (cleanliness, climatization, scents...)
•    Create and continuously enhance the process to meet, greet and welcome customers at different locations
•    Arrange and handle all logistics for all meetings and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials; record meeting minutes; arrange F&B and stationary 
•    Accompany customers throughout their visits, ensuring that their needs are met by providing exceptional customer service / experience 
•    Liaise with IT when technical support is required for screen projections in all customer-facing locations
•    Conduct daily site inspections of all customers and guests’ locations and liaise with the Operations Team to address any matter that might arise in the different locations
•    Record, log and report on any property defect that is discovered whilst conducting daily duties
•    Manage all pantry supply purchase and pantry accessories and equipment based on business requirements
•    Manage housekeeping staff inside villas in terms of roster, allocation and needs, and the overall housekeeping inside the show village, sales & experience center, TAG site office and all the upcoming mockup’s villas


Personal Characteristics and Required Background:

•    Bachelor’s degree or similar qualification 
•    One – two years of experience in customer facing positions – Real Estate or High-end brands
•    Good interpersonal skills, especially when dealing with clients and third- party vendors while negotiating price and delivery
•    Professional and business etiquette expected at all times, in particular when dealing with third-party vendors and clients