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L&D Manager

Date: 21-Jul-2022

Location: Dubai, AE

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

The role of the Learning and Development Manager is to lead and manage the Learning and Development agenda for MAF Lifestyle business.  This role will manage the training needs analysis, design and evaluation of all required Learning and Development of all MAF Lifestyle employees at all levels to support the employee career development and the continual growth of the business.

The role will also be responsible for the management, relationship, monitoring, and reporting of all Group wide L&D initiatives and programmes.

Responsibilities will include, but will not be limited to the following:

Operational Excellence

Financial & Standards


  • Supports Majid Al Futtaim Lifestyle business expansion and growth across the region.
  • Leads a strategic role in the training and development department function and supports, demonstrates, and communicates the company’s mission, values and overall direction.
  • Designs, develops, and delivers new training programs, cultural programs, and initiatives for the business
  • Conducts training needs analysis by meeting with the business’ leadership in an effort to identify gaps and avail effective and innovative solutions that is built on employee competencies within the business.
  • Measure training impact and identify areas of improvement to accelerate success
  • Responsible for the overall management of training systems, content, and support materials in the business.
  • Conducts the tracking and reporting of the progress for all on-going training programs and manages vendor relations and guarantees that training program deadlines are met within the planned budget.
  • Enable the Human Capital strategy through supporting with the implementation of the Human Capital initiatives
  • Forecast and manage training costs ensure compliance with the approved budgets.
  • Ensure all presentation, inductions, training, and events are compliant with MAF corporate branding guidelines
  • Stay updated with relevant industry best practice learning methods.
  • Ensures that there is consistency in the quality of training programs, initiatives, and materials launched by the department.
  • Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.
  • Connect with staff members across the MAF Lifestyle business, understanding their strengths and areas of enhancement to support strategic decisions related to the people agenda .
  • Build and nurture relationships across the L&D community within MAF to ensure economies of scale, best practices, and knowledge sharing
  • Maintain professional and collaborative relationship with external vendors
  • Support in promoting sustainability initiatives to transform the lives of the community and contribute to the net positive impact, and health and wellness.




  • Cost efficiency against budget
  • Return on Investment (ROI) & Scalability 
  • Employee experience
  • Organization Health Index
  • Employee Engagement
  • Sustainability Initiatives


Functional / Technical Competencies

  • Strong conceptual, analytical and problem-solving skills
  • Strong interpersonal and influencing skills
  • Relationship building skills
  • Planning and organization skills
  • Well-developed negotiating and management skills
  • Leadership, coaching and team skills to build a productive and cohesive team


Leadership Competencies

  • Leads the Way – Understand market trends and impact of value drivers directly affecting areas of responsibility (sector, function, geography). Ensures right resources are mobilized to ensure delivery. Prioritizes and allocates work among team members in a clear and structured manner.
  • Drives Impact – Ability to make complex decisions. Ensures team members identify relevant information, data and expertise for key decisions and validates quality of findings. Reviews and prioritizes risks and pushes team/s to mitigate and manage. Act with urgency and take ownership & responsibility for decisions made.
  • Thinks Customer – Highly customer centric with the ability to build insight holistically into customer segments. Set high benchmarks for customer service, role modelling “customer first” mindset. Coach an effective customer centric team, building meaningful, trusting customer relationships.
  • Thinks Group – Role model the “One Company” mindset proactively contributing to the benefit of MAF as a whole. Ability to constantly raise the bar of the expected quality of work, contributing to the ongoing success of the organization. Takes the lead in collaborating across departments. Builds trust through open responsive communication.
  • Develops Talent – Empower others to take ownership and responsibility through effective delegation and support. Ability to Coach and unlock the potential of people. Crucial conversation skills to be able to communicate clearly and openly with the teams and listen to feedback for relevant action.
  • Fosters Innovation – Creative thinker who brings new ideas that create value for the company. Actively lead discussions of new ideas. Encourage an environment of openness and a “fail fast and recover quick” mindset. Agility to recognize and implement new ideas that foster a creative environment.

Qualifications & Experience


  • Bachelor’s degree (master’s degree preferred) in Training & Development, Education, Human Resources, Psychology, Business, or any other related field.




  • Minimum 8-10 years’ experience in HR with focus on Learning & Development.
  • At least 3 years management experience of skilled team members
  • Experience in the Retail environment is an advantage