Experience Strategy Manager
Date: 24-Jan-2023
Location: Dubai, AE
Company: Majid Al Futtaim
At MAF Digital, we are obsessed with building intuitive, engaging and truly transformative experiences that create great moments for our customers, every day. As an Experience Strategy Manager, you’ll play a pivotal role in bringing this vision to life.
As a part of the Strategy team, reporting into the Director of Business Growth and Experience Strategy this role works closely and collaboratively with the Product Design teams advising on how to create a highly engaging user experience and works closely with team to put those plans into action. As an evangelist for best practices across different platforms and design areas (research, product design, etc.), this role ensures a high bar for quality and consistency across deliverables between different MAF digital products.
As an Experience Strategy Manager, you will be collaborating closely with the team to steer ahead on experience design & research across all digital products in the MAF ecosystem. You will work on multiple projects at the same time. You will play a central role shaping the product experience by discovering and synthesizing user research findings, developing and leading visioning sessions with business stakeholders, and defining customer journeys, service models, and interdependent experience components.
Ultimately you are responsible for ensuring that our digital products not only have a consistent experience across MAF group but are also highly engaging and create a truly magical experience for our users, staying true to our Customer Experience Manifesto.
Key responsibilities:
As an Experience Strategy Manager, you will engage, lead and collaborate in cross-disciplinary teams to conceive and produce best-in-class, consistent user experiences, new products and services. You will wear multiple hats and manage multiple projects at once
Engages with Business Stakeholders & Senior Product Owners/Delivery Leads:
Research & Synthesis
Partners with Product Design team
Assists Lead - Experience and Strategy Director in managing, building and scaling the team
Additionally, the role holder will have responsibility to:
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Measure of Success – Illustrative KPIs |
Experience Strategy Manager KPIs: The estimated budget for MAF Digital department is AED30Million for the first year. A scale of 1 to 5 where 1 is the lowest and 5 is the highest, this role would have a financial KPI responsibility of 3
Financial KPIs:
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Other Context (if applicable): |
Willing to travel to Jordan and work with our Amman office periodically
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Personal Characteristics and Required Background:
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Skillset (job specific technical skills and behavioral competencies needed)
Minimum experience
7+ years in a similar role
Minimum Qualifications/education
Bachelor’s degree in relevant field or equivalent professional experience
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