Share this Job

Collections Administrator

Date: 15-Nov-2021

Location: Dubai, AE

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.




Collection Admin


Role Holder (if currently filled):

Role archetype





Mall Management


Reporting to


Mall Manager


Managing/Leading (if applicable):

Date of last revision




Role Purpose:


The Collection Administrator support and assist the Center Administrator in verifying and ensuring integrity, completeness and efficiency of collections related to tenants and customers. The role also ensures that all collection transactions are in compliance with applicable taxes and regulations and the correctness and accuracy as well as completeness of information recorded in accounting system.


Role Details – Key Responsibilities and Accountabilities:

Some of the key priorities include the following:

Business Insights & Support

  • Ensure efficient coordination and timely support to leasing/asset management/CRM on collection matters according to business requirements.
  • Support the business units and management on all queries and provide debtors statement as and when required.
  • Ensure effective and efficient communication channels with the tenants or CRM in connection to any financial issue, requirement, or inquiry.
  • Build and maintain a strong relation with stakeholders especially clients and government agencies.
  • Coordinate with legal department on collection matters related to legal notices and provide support and accurate information.
  • Prepare weekly update on collections and delays to provide it to decision makers.  



Financial Reporting and Transaction Processing

  • Validate and record day to day collections and related accounting transactions ensuring:
  • Adequacy of supporting documents,
  • Proper authorizations are in place,
  • Correctness and completeness of information recorded in the system
  • Correctness and appropriate selection of the accounting treatment, and
  • Proper selection of GL accounts and Billing Codes.


  • Support in monthly closing process through predefined checklist
  • Book tenant, clients receipts and bounced cheques on timely basis.
  • Prepare tenants' accounts reconciliations as well as follow-up on pending issues until resolved.
  • Assist in preparing ad-hoc analysis, financial reporting, and other various tasks related to areas of responsibility.


  • Ensure that collections and follow up with debtors is in compliance with International financial Reporting Standards and local regulations as well as MAFP applicable financial policies and procedures.
  • Ensure compliance with applicable tax laws and regulations related to his / her section.

Definition of Success




Other Context (if applicable):