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Center Senior Administrator

Date: 01-Sep-2022

Location: Dubai, AE

Company: Majid Al Futtaim


Disclaimer: This role description reflects the general details considered necessary to describe the principal functions of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent in the job.


Job Category:

Center Senior Administrator

Mall Management

Seniority Level:

Role Archetype:

Clerical and frontline

Not Applicable


Career Level:

Shopping Malls – Property Management – Mall Management

Senior Administrator

Reporting to:

Supervising (if applicable):

Mall Manager/Senior Mall Manager



Date of last revision:




Role Purpose:

The position is responsible to manage all the Centre related administrative tasks to ensure smooth day to day functioning of the assigned Centre including reporting to the Centre Management on a timely basis.

Role Details – Key Responsibilities and Accountabilities:


  1. Establish proper and appropriate resources for the collection of daily sales, periodic sales data from tenants and ensure to collect the audited Sales Report in the assigned Centre(s) from all retailers as per agreed specified timeline.
  2. Deliver a retailer sales forecasting module which will result in periodic sales forecast for the assigned Centre retailers.
  3. Ensure the collection of trade licenses, insurance certificates & audited sale certificate by the end of each tenant / retailer lease year.
  4. Use the Tenant Portal as the main tool of tenant communication to issue all memos, circulars, other mall-related communications to tenants.
  5. Ensure all asset trackers, reports, and documentations are prepared on time and with accurate information, through proactive participation in periodic meeting and effective coordination with other functions
  6. Organize JDE Training with respect to tenant sales information.
  7. Monitor the usage of office consumables and ensure that the same is being utilized in a controlled manner to minimize expenses.
  8. Establish and maintain proper filing system (both physical / on system) for the assigned Centre and ensure that it accurately tracks & records all movement of files including other communication. This includes monitoring and controlling the unauthorized access to the filing room to ensure safe custody of documents.
  9. Participate in the periodic review meetings of the assigned Centre with the Centre Management and other Administrative Team to ensure that all general administrative and day to day operational issues / problems are discussed and solutions sought on a timely basis in line with the established guidelines and procedures to ensure smooth functioning of the Centre.
  10. Provide all necessary data / reports on a periodic basis pertaining to assigned Centre operations / activities to the Mall Manager for review, resolutions of issues and prompt decision making.
  11. Ensure compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and HC Policies and Procedures at all times.
  12. Be the advocate and ambassador of aligning and cascading the MAFP values across SMBU and ensure that it is adhered to and exhibit the same all the time.

Job Dimension – (E.g. Revenue & Budget size, Sales Volume etc.)


Other Context (if applicable):


Functional/Technical Competencies:


Personal Characteristics and Required Background:


Minimum Qualifications/education

  • Bachelor’s degree in Business Administration or equivalent.

Minimum experience

  • Minimum 3 – 5 years’ work experience in reporting, processing of POs / invoicing and payments and maintaining budgets and general administration preferably in a reputed Retail / Shopping Mall in GCC or abroad.