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Associate Manager, Property Management

Date: 20-Sep-2021

Location: Dubai, AE

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.


Role Descritpion 


Property Management Associate Manager will be responsible for collaboratively enforcing operational strategies, embracing the mall visions, along with execution plans to help deliver a unique experience within a complex cluster of foodservices and overall operations. The role holder is involved in assisting in the Food Hall revolution for Majid Al Futtaim. The Property Management assists in strategizing of malls presentation, security, safety, cleaning, engineering, facilities and ambience in order to ensure maximum efficiency and maintain the highest quality standards in order to meet all tenant and customer requirements.


  • Contribute to the vision, by continuing the direction for Food Halls, assisting in the implementation of the larger MAF Food Hall curation strategy and overall Mall objectives. 
  • Ensure the Food Hall is equipped and empowered to be able to deliver and curate a world-class retail offer and authentic MAF destination.
  • Administer programs such as events and short-term strategies which will protect and enhance the performance and income of the Centre and meet tenants and management satisfaction requirements.
  • Furthering relationships with tenants, community, government, and relevant industry parties that allow for effective ongoing contribution and activation.
  • Work collaboratively with management, providing support and assistance to team members where required.
  • Identify & inform Management of any Health & Safety risk related to the Mall building that may affect employees, contractors & the general public.
  • Consistently follow MAF Policies, Compliance & Risk Management standards including escalation of all mandate breaches / non-compliance with MAF Standards.
  • Engage in appropriate tendering practices.
  • Provide timely and accurate information to MAF Management teams as and when required.
  • Ensure active participation in the Sustainability objectives for MAF.
  • Review of third party contracts and SLA’s.
  • Review and follow up on customer experience action plans.
  • Closely monitor and follow up on phasing and implementation of capital works / projects.
  • Work closely with mall management and finance for regular budget forecasting.




Functional/Technical Competencies

Property Management, Mall Management, F&B Management, Customer Focus, Facilities Management, Mall Operations, Communication, Sustainiblity 

Personal Characteristics and Required Background:

Behavioral Competencies:

  • Engaging and a good team player
  • Customer-centricity
  • Creative and innovative thinking (solutions driven)
  • Strong Communication skills
  • Innovation driven (High performing)


Minimum experience

  • Previous Experience in operations (preferred).
  • Middle East experience (preferred)
  • Experience in multiple asset classes preferred but not essential including either residential, office commercial or retail


Minimum Qualifications/education

  • University Graduate