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Associate Manager, IT Consumer Experience

Date: 03-Oct-2021

Location: Dubai, AE

Company: Majid Al Futtaim

Role

 

The candidate in the role is responsible to manage the Consumer Experience platforms for the Shopping Mall Business Unit (SMBU). We are seeking a talented, motivated individual to join our company as an IT Consumer Experience Associate Manager. As part of our Consumer Experience team, within IT department, he/she will identify and document Consumer requirements, oversee key aspects of the product development process, and provide coordination between teams of Design, Engineering, Support and Marketing.

 

Role Details

 

Coordination:

  • Support the Consumer Experience Management strategy of the organization, and respective Stakeholders.
  • Track and manage Consumer Experience Solutions deliveries and implementation.
  • Support Product Owners and business translation needs into the product development cycle
  • Ensure that governance and processes are being followed.
  • Track product development team’s velocity and, check opportunities for efficiency improvement
  • Act as a technical translator for the business and development team.
  • Report gap analysis, cost-benefit and effort estimations for proposed changes
  • Being at the forefront of the creation and maintenance of product documentation.
  • Organize and implement internal and customer training on how to use the product.
  • Ensure a clear alignment from the defined roadmap to all priorities across all internal teams, including designers, developers, engineers, Q.A, and operations.

 

Operational:

  • Understand, assess and act on wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces, always having in mind the omni channel experience, both physical and digital for B2C digital products
  • Analyze and facilitate client’s product visions by assessing product requirement documents and guarantee client’s signoff.
  • Alert on potential experience, development or governance challenges and suggest elegant solutions.
  • Guarantee the right solutions and enterprise architecture for Consumer Experience Solutions delivery
  • Promote effective use of digital to transform the Consumer, Customer and Asset journeys
  • Collaborate with other team members and stakeholders.
  • Take smart risks and champion new ideas.
  • Analyze support tickets, (NPS) surveys and other Consumer reports and needs, translating them into requirements.