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Customer Service Supervisor

Date: 11-Jan-2021

Location: AE

Company: Majid Al Futtaim

The position is responsible for the overall execution and delivery of bespoke Customer Service Program in SMBU assigned operating asset ensuring all customers get excellent level of services and that their expectations are constantly met or exceeded.

  1. Work closely with Mall Manager and assist in implementing a comprehensive Customer Service Program across assigned operating assets.
  2. Assist the Customer Service Manager in developing, amending and updating the customer service manual as and when required and ensure that it is implemented on a timely basis across assigned operating assets.
  3. Liaise with internal and external customers to identify areas for improvement and make recommendations for customer service level improvements.
  4. Ensure that the Customer Service Team complies with the established policies and procedures for smooth day to day functioning of the Customer Service operations across assigned operating assets.
  5. Responsible for Customer Service Team’s performance in achieving the set service deliveries, established Key Performance Indicators, Service Level Agreements and quality standards in order to maximize customer satisfaction and experience.