Customer Service Officer

Date: 16 May 2024

Location: AE

Company: Majid Al Futtaim

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

Customer Service Officer - Emirati | MAF Entertainment | VOX Cinemas

To perform duties required in all cinema departments at a consistently high service level whilst working within guidelines of Majid Al Futtaim Entertainment's policies and procedures Location: Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, Fujairah


  • Follow Majid Al Futtaim Entertainment's service steps to deliver a consistent high level of service to all guests
  • Follow Majid Al Futtaim Entertainment's cash handling policies to ensure all guests receive the correct change and minimize unders/overs for every shift
  • Utilise suggestive selling and upselling skills in all areas of the cinemas to maximize each transaction
  • Abide by policies & procedures listed in Majid Al Futtaim Entertainment's health and safety management program to ensure a safe environment for guest, colleagues and self
  • Provide assistance to others where possible regardless of which department is listed on the roster
  • Follow food hygiene policies to ensure all food & beverage served to guests is safe and free of contamination


  • Be available to work shifts, and on weekends and public holidays as per the roster
  • Strong communication skills
  • Customer service orientation
  • Minimum High School Certificate


  • At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  • Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  • Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.