Customer Service Officer

Date: 16 May 2024

Location: AE

Company: Majid Al Futtaim

Majid Al Futtaim  is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Customer Service Officer - Emirati | MAF Entertainment | Magic Planet

ROLE SUMMARY
Guarantee excellent guest satisfaction, by providing an exciting, professional and enjoyable experience and monitor the orderly operation of the store’s equipment in a safe environment. Location: Dubai, Sharjah, Ajman

ROLE PROFILE

  • Carries out the daily walk through to identify faults, breakdowns and equipment deficiencies for all the store assets (games, rides, points of sale) and reports any issues to the Manager on duty and/or the relevant Technician
  • Greets and facilitates guests on the floor by encouraging them to use all games and rides available in the facility by having a strong product knowledge
  • Stays updated on all promotions and offers, and advise customers on the best value for money transactions available that meet their specific requirements in turn maintaining a strong spend per transaction
  • Maintains excellent guest service at all times, handles all guest complaints promptly and professionally and ensures immediate escalation to the Manager on duty as required
  • Monitors and carries out stock checks with the necessary controls
  • Issues and redeems goods according to relevant ticket value on redemption counter


REQUIREMENTS

  • Be available to work shifts, and on weekends and public holidays as per the roster
  • Strong communication skills
  • Customer service orientation
  • Minimum High School Certificate

WHAT WE OFFER

  • At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  • Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  • Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.