Customer Service Officer

Majid Al Futtaim is the leading shopping mall, entertainment, retail and communities developer and operator in the Middle East, North Africa, and Central Asia regions. With over 45,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, VOX Cinemas, Magic Planet, Ski Dubai and Snow Abu Dhabi. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Customer Service Officer - Emirati | MAF Entertainment | VOX Cinemas, Magic Planet, Ski Dubai and Snow Abu Dhabi

ROLE SUMMARY
To perform duties required on site at a consistently high service level whilst working within guidelines of Majid Al Futtaim Entertainment's policies and procedures
Location: Abu Dhabi, Ajman, Dubai and Sharjah

ROLE PROFILE

• Follow Majid Al Futtaim Entertainment's service steps to deliver a consistent high level of service to all guests
• Follow Majid Al Futtaim Entertainment's cash handling policies to ensure all guests receive the correct change and minimize unders/overs for every shift
• Utilise suggestive selling and upselling skills in all areas of the cinemas to maximize each transaction
• Abide by policies & procedures listed in Majid Al Futtaim Entertainment's health and safety management program to ensure a safe environment for guest, colleagues and self
• Provide assistance to others where possible regardless of which department is listed on the roster
• Follow food hygiene policies to ensure all food & beverage served to guests is safe and free of contamination

REQUIREMENTS

• Be available to work shifts, on weekends and public holidays as per the roster
• Strong communication skills
• Customer service orientation
• Minimum High School Certificate

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with our diverse and talented colleagues, all guided by our true MAF culture.