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Continuous Improvement Associate Manager

Date: 30-Jan-2023

Location: EG

Company: Majid Al Futtaim

Majid Al Futtaim Global Solutions invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

Your goal is to continuously improve business processes and promote business effectiveness and efficiency through new process design and/or process reengineering with a mindset that foster technology, flexibility and simplicity while embedding of LEAN & Six Sigma methodologies, with other supporting frameworks in MAF culture.

S/he will be responsible for introducing change and ensuring high standards execution for improvement projects, as well as identifying Key Success Indicators (KSI), goals, objectives, and coordinating with Global Solution internal teams to deliver business transformation.


Role Details – Key Responsibilities and Accountabilities:

  • Accountable for designing, re-engineering and changes in business process, procedures, policies with operational/business owners to improve quality of service throughout all touchpoints.
  • Influence the quality of processes, SOPs, and Lean Six Sigma strategy to facilitate continuous process design consistent with established industry standards, government regulations and customer requirements.
  • Identify and lead the transformation of Al-Futtaim Global Solutions from the focus on conventional-issue detection and containment to focused on pre-emptive prevention.
  • Guarantee or develop the necessary worksheets/systems to measure and evaluate performance, identify trends and reduce variability/defects in critical business processes.
  • Gather, mine & analyze data to identify process inefficiencies, wastes and improvements opportunities (Use Lean Six Sigma or alike process improvement and problem-solving tools)
  • Gather requirements and drive process change using staff interviews, document analysis, workshops, surveys, site visits, SOP and workflow analysis
  • Support ongoing improvement efforts to meet and exceed customer requirements in a fast-paced environment.
  • Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
  • Creating and documenting test procedures and scenarios for the pre-UAT phases
  • Supporting the internal Teams during the UAT and rollout phases
  • Complete post-implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects
  • Assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
  • S/he will be contributing with internal and external resources to establish sustainable learning on Kaizen, Hoshin Kanri, Simplifications and Continuous improvement.


Definition of Success

  • Deliver Six Sigma training (White Belt & Yellow Belts)
  • Conduct Kaizen Events
  • Achieve FTE efficiency and productivity gain (Hiring avoidance)
  • Improve Process Targets (TAT & Quality)


Functional Competencies:

  • Ability to set up, facilitate and lead service improvement/’Workout’ sessions with a range of business stakeholders (incl. Experience of process/value stream mapping)
  • Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint
  • Strong analytical, project management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers, and subject matter experts as well as a strong ability to influence
  • Ability to work independently with minimal direction


Personal Characteristics and Required Background:

Personal characteristics

  • A demonstrated ability to achieve goals and objectives and manage key business relations.
  • Solid multitasker.
  • Result oriented with the ability to drive a cross-functional team towards the desired outcome.
  • Completer-finisher who takes accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm the success
  • Creative, problem solving with a proactive mindset
  • Own his/her development plan with a strong desire for continuous learning and self-improving
  • Flexible and adaptable who performs well in challenging fast-paced environment


Minimum experience

  • Overall, 6-8 years of experience in service industry
  • 2-4 years of them in a proven Continuous Improvement role i.e., analytical experience from a similar role /Business Excellence under BPO / Project management and business analysis


Minimum Qualifications/education

  • Bachelor’s degree  
  • Accredited Lean Six Sigma Green Belt is a MUST