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Collections Senior Administrator

Date: 23-Sep-2021

Location: EG

Company: Majid Al Futtaim

Role Purpose


The Senior Collection Administrator is responsible for collecting all the revenue overdues in the assigned asset/s, It includes routine work, follow up, review and problem solving in day to day transactions and working closely with mall management & finance team in order to reach the targeted collections rate.


This position plays integral role in verifying and ensuring integrity, completeness and efficiency of collections related to tenants and customers.


The Collections Sr. Admin is responsible of ensuring that all collection transactions are in compliance with company policies and regulations and the correctness and accuracy as well as completeness of information recorded in accounting system.



Key Tasks: 


Position covers all aspects linked to achieve the targeted collections rate, Some of the key priorities include the following:


       Business Insights & Support


  • Ensure efficient coordination and timely support to leasing/mall management/finance on collection matters according to business requirements.
  • Support the assets and management on all queries and provide debtors statement as and when required.
  • Ensure effective and efficient communication channels with the tenants in connection to any financial issue, requirement, or inquiry.
  • Build and maintain a strong relation with tenants.
  • Coordinate with both legal department & mall management on collection matters related to legal notices and provide support and accurate information.
  • Prepare periodic updates on collections and delays to provide it to decision makers.  


      Financial Control & Stewardship


  • Constantly reconcile and analyze tenant or client accounts for outstanding amounts and identify in case of any dispute.
  • Minimize high risk outstanding and achieve KPIs related to collections as set by senior management.

Financial Reporting and Transaction Processing


  • Validate and record day to day collections ensuring:
  • Adequacy of supporting documents,
  • Proper authorizations are in place,
  • Reports tenants' accounts reconciliations as well as follow-up on pending issues until resolved.
  • Assist in preparing ad-hoc analysis, financial reporting, and other various tasks related to areas of responsibility.



  • Ensure that collections and follow up with debtors is in compliance with International financial Reporting Standards and local regulations as well as MAFP applicable financial policies and procedures.
  • Ensure compliance with applicable tax laws and regulations related to his / her section.


Developing Talent & People

  • Ensure obtaining updated knowledge in connection with accounts receivable and business know how.
  • Ensure achievement and compliance with targeted KPIs for the Collections team.