Associate Manager, Operations - Mall of Egypt

Date: 12 Apr 2024

Location: EG

Company: Majid Al Futtaim

Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.



The position is responsible to manage operations team and supporting Mall manager in delivering the targeted business results. 



  • Manage the collection and analysis of the sales information from retailers with a key focus on turnover rent retailers. In addition to collecting insurance information as per the lease agreement.

  • Act as a liaison with all Government and Semi-Government organizations and authorities with regards to any issues related to the mall’s day-to-day, short-term and long-term requirements.

  • Maintain excellent retailer communication and awarness of the terms of their leases, encourage their compliance to inspect all tenancies and identify usage clause violations, verify and ensure compliance to agreements.

  • Conduct all required operation, on duty tasks, and corrective actions to grant the implementation of the Asset Plan Initiatives.
  • Effectively & efficiently managing and coaching the team to achieve business targeted results of OPEX, CAPEX Budget and achieve optimization in managing soft service providers.

  • Ensure compliance with Majid Al Futtaim Properties Shopping Malls Business Unit Code of Conduct, departmental policies and Human Capital policies and procedures at all times.

  • Be the advocate and ambassador of aligning and cascading the MAFP values across SMBU and ensure that it is adhered to and exhibit the same all the time.



  • 5+ years of experience in Facilty Management with back ground in soft and hard services.
  • Industries: Shopping Malls or Hospitality
  • Experience in Pest Control and managing service providers 
  • Excellent communication skills



  • At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  • Work from any country in the world for 30 days a year.
  • Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  • Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.