Assistant Manager, Property Management

Role Purpose:

The position is mainly responsible to lead and manage the Property Management function in SMBU relating to Oman Malls ensuring efficiency, continuous improvement and exception management in mall operations, including all operating costs, as well as maintenance, lifecycle and landlord enhancement capital budgeting and project execution. All activity should be focused on delivering operating CX in accordance with the established brand standards to elevate and enhance customer experience while maintaining positive key tenant relationships.

Role Details – Key Responsibilities and Accountabilities:

1. Responsible for ensuring seamless daily operations for the assigned Malls in Oman while optimizing overall operating costs of assets, adherence to brand quality standards and acting as a center of excellence for the mall operations and property management function.
2. Ensure efficiency in operations, including OPEX, maintenance, lifecycle and landlord enhancement capital budgeting and project execution with continuous improvement of assigned operating assets to elevate and enhance customer experience.
3. Provide coordination and consolidation vis-à-vis all BU, opco and company planning and budget cycles in support of the MD through leading the roll-up of information for the malls under management.
4. Develop a ‘Train the Trainer’ level of technical knowledge associated with prevailing policies and procedures with a view to ensuring that all malls under management operate within the guidelines set by the organisation with specific focus on fire & life safety, financial risk and health & safety.
5. In conjunction with Global Solutions and Procurement, ensure that vendor selection and management meets the standards set by the business unit.
6. Through prevailing measurement tools (NPS, mystery shopper etc.) and other exception management assessment processes, monitor information on the quality of day-to-day mall operations in the assigned Malls and work with individual teams on remediation plans when standards are not met on a consistent basis.
7. Role model leadership and advocacy of the BU’s Sustainability and ESG strategies through the proactive assessment of the performance of the malls under management and ensure in-year reporting is timely and accurate, that operating and capital budgets are underpinned by a commitment to prevailing policy.
8. Oversee the fire and safety requirements of the malls under management and ensure company and statutory compliance requirements are carried out in a timely manner.
9. Oversee the security, crisis management and business continuity requirements of the malls under management and ensure company and statutory compliance requirements are carried out in a timely manner.
10. Ensure compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and HC Policies and Procedures at all times.
11. Be the advocate and ambassador of cascading the company and opco values across SMBU and ensure that relevant team adhere to and exhibit the same all the time.
12. Team build, succession plan and develop internal talent through adopting a mentorship approach to all team members through the utilisation of all Human Capital success factor tools related to continuous performance and associated improvement opportunities.
13. Lead by example – thrive to create an honest and open work environment where individuals collaborate /support each other as a team and are passionate to achieve a common business objective.

• Division / Department: Shopping Malls – Property Management
• Reporting to: Director of Shopping Malls - SMBU
• Level: Associate Manager

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.

Personal Characteristics and Required Background:

Minimum Qualifications/education

• Bachelor’s degree in Business Administration or equivalent qualification. Certification in Shopping Centre Management (ICSC) is highly desirable.

Minimum experience

• Minimum 7 - 10 years of progressive experience in managing all aspects of Shopping Centre Management function in a highly dynamic and customer driven organization, preferably Retail / Large Shopping Malls / major Real Estate in GCC or abroad with at least 4 – 6 years in a Similar role.