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Loyalty Operations Manager

Date: 10-Jun-2019

Location: 01-Dubai, AE

Company: Majid Al Futtaim

Role Purpose:

The Loyalty Ops Manager will lead Operations to ensure day to day deliverables are achieved, work with Merchandising Teams to manage, plan and support execution of Loyalty Campaigns, and work with Store Colleagues to drive awareness and maintain standard understanding of Loyalty Scheme.

Role Details – Key Responsibilities and Accountabilities:


Operations Management:

  • Liase with Loyalty, Marketing and Business Teams to manage campaign requirements.
  • Ensure campaign data is set-up accordingly for execution
  • Work with store colleagues to maintain standard level of understanding of Loyalty and Campaigns



  • Responsible for the Performance Management of the team
  • Promotes and practice communication and participatory management within the team



  • Understand promotion context to ensure correct set up
  • work with merchandising teams to implement loyalty member strategy
  • Support the Marketing & CRM team



  • Respects the procedures in accordance with the DOA.
  • Proposes and takes necessary measures towards continuous reduction of the operational costs.
  • Sets appropriate control mechanism to ensure budget compliance and takes corrective measures when necessary.
  • Ensures budget compliance and proposes corrective measures when necessary


Functional/Technical Competencies


  • Good communication skills
  • Computer proficiency: - MS Office
  • Negotiation skills
  • Stakeholder Management
  • Training and mentoring
  • Loyalty Management System experience


Personal Characteristics and Required Background:

Minimum Qualifications/education

Higher education or equivalent Diploma in any management or administrative field.

Minimum experience

5 years minimum

Retail, Marketing, Loyalty, Operations

Preferred Languages

  • English (Full professional proficiency - Required)
  • Arabic (Is An Advantage)