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Employee Engagement Specialist

Date: 10-Jan-2019

Location: 01-Dubai, AE

Company: Majid Al Futtaim


Location of Role : Corporate HO - Dubai, UAE

Department : Human Capital

Reporting to : Head of HC Projects & Employee Engagement



Role Purpose:

The Employee Engagement Specialist is responsible for supporting all aspects elated to employee engagement such as the internal customer satisfaction, employee engagement survey, matters of team building activities and the newsletter.


Role Details - Key Responsibilities and Accountabilities:


Employee Engagement

  • Provide suggestions on how to address the employee engagement and customer satisfaction challenges within the organization.
  • Organize employee engagement events and team building activities.
  • Conduct action planning workshops with employees to address the concern areas identified from the survey results.
  • Facilitate the creation of an action plan to address the employee engagement/customer satisfaction challenges.


Engagement Programs

  • Implement all aspects of programs related to workforce diversity, inclusion and staff engagement.
  • Evaluate the success of employee engagement projects and initiatives and provide recommendations on how to enhance the relevant activities.
  • Review and analyse key external trends and influences on employee engagement strategies to incorporate best practices relevant to MAF Retail.


Internal Communication and Newsletters

  • Coordinate and publish newsletters, surveys and organizational charts.
  • Contribute to the development of internal communication material.


Initiatives to Increase Innovation

  • Assist the Employee Engagement Manager in developing a strategy for creativity and innovation in MAF Retail.
  • Collate a list of training programs, seminars, and workshops that would enhance creativity and innovation at work place.
  • Ensure adherence to guidelines created for the nomination of ‘MAF Innovation Awards’.
  • Monitor the process of evaluation for MAF Innovation Award (Individual and Team Award) and provide assistance in case of issues faced.


Policies and Procedures

  • Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner.


Human Capital

  • Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
  • Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions.
  • Provide training and feedback to direct reportees when required.



  • Ensure alignment of procedures in accordance with the Delegation of Authority (DOA).
  • Assist in monitoring allocated budget to ensure compliance and highlight possible issues.
  • Provide inputs on cost reduction measures.


Qualification, Experience & Skills required:



  • Project management Skills
  • Excellent communication skills
  • Customer oriented approach
  • Delivery focus
  • Organizational commitment
  • Power point and presentation skills
  • Excel and Pivot


Minimum experience:

  • 2-3 years’ HR experience in a major public sector or private-sector organization.


Minimum Qualifications/Education:

  • Bachelor’s Degree in HR Management, or Business Administration.