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Digital UX Designer

Date: 01-Jul-2019

Location: 01-Dubai, AE

Company: Majid Al Futtaim



Title: Digital UX Designer


Division/Department: Omni-Channel


Reporting to: Head of Digital UX/CX


Role Purpose:


The Digital UX Designer is responsible collaborating with product teams to understand customers need and business requirements to design and develop effective end-to-end customer experiences in store & digital. The role holder is also responsible for apply innovative techniques and tools to create elegant user experiences.


Role Summary:


UX Integration into Digital Offerings and Products


  • Create the best user experience by exploring many different approaches and techniques to solve end-users' problems and pain points
  • Design and deliver product visualization based on input from received from product and design teams
  • Develop wireframes and task flows based on business and user needs
  • Identify and conduct user interface experiments in collaboration with product and design teams; conduct analytics based on data from real life experimentation
  • Analyse user feedback and activity, and iterate to enhance the user experience
  • Conduct usability tests in order to ensure a seamless user- experience and troubleshoot issues in a timely manner
  • Ensure that the final design is fit for purpose based upon the brief from the relevant stakeholders

Collaboration and Communication


  • Support Product Managers and Product Owners define both long and short-term vision and roadmap for digital products
  • Collaborate with other designers within and across team to problem solve design challenges and maintain a level of design consistency across products



Definition of Success


  • Definition of customer-centric user and customer experience across digital offerings
  • Effective stakeholder collaboration to enhance customer experience and fulfil business requirements
  • Deployment of best practices related to business and customer experience


Minimum Qualifications/education


  • Bachelor’s degree in Marketing, Design, or any other related field


Minimum experience


  • 5+ years in the retail business or closely related industry Extensive years design experience in a digital product environment
  • Have a proven and successful record of having delivered a product project, from the design stage all the way through to its launch




  • Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence
  • Well rounded user-centered design portfolio that spans some combination of web, mobile, tablet, TV, and wearables
  • Graphical and Visual design skills, including hands on experience with diverse set of software such as Adobe suite, OmniGraffle, Balsamiq, Azure, or other tools for graphic design, visual design
  • Experience in Design Research, conducting 1:1 qualitative user research, concept testing, usability testing and A/B testing
  • Knowledge of Agile software development process
  • English (Full professional proficiency - Required)
  • Arabic is an advantage


About Majid Al Futtaim


Founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.

A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping, entertainment and leisure to ‘create great moments for everyone, every day’. It has since grown into one of the United Arab Emirates’ most respected and successful businesses spanning 15 international markets, employing more than 43,000 people, and obtaining the highest credit rating (BBB) among privately-held corporates in the region.

Majid Al Futtaim owns and operates 25 shopping malls, 13 hotels and four mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, Mall of Egypt, City Centre malls, My City Centre neighbourhood centres, and four community malls which are in joint venture with the Government of Sharjah. The Company is the exclusive franchisee for Carrefour in 37 markets across the Middle East, Africa and Asia, and operates a portfolio of more than 270 outlets in 15 countries.

Majid Al Futtaim operates more than 400 VOX Cinemas screens and 36 Magic Planet family entertainment centres across the region. In addition to iconic leisure and entertainment facilities such as Ski Dubai, Orbi Dubai and Ski Egypt, among others. The Company is parent to the consumer finance company 'Najm', and a Fashion and Home retail business representing international brands such as Abercrombie & Fitch, AllSaints, lululemon athletica, Crate & Barrel and Maisons du Monde. In addition, Majid Al Futtaim operates Enova, a facility and energy management company, through a joint venture operation with Veolia, a global leader in optimised environment resource management. The Company also owns the rights to The LEGO Store and American Girl in the Middle East and operates in the food and beverage industry through a partnership with Gourmet Gul